Quick answer: You can change your Remitly cash pickup location if your transfer hasn’t been picked up. Sign in, open your active transfer, and select Edit Transfer, then Edit next to Delivery destination. Choose a new location, update the recipient details, and confirm.
Sometimes your recipient needs a pickup location that’s easier for them to reach. Maybe they’ve moved, or a closer branch has opened up since you sent the transfer. Whatever the reason, you don’t need to start over. This guide walks you through changing the cash pickup location for an existing transfer, both in the Remitly app and on Remitly.com.
Can you change your Remitly cash pickup location?
Yes, you can change your cash pickup location as long as your transfer hasn’t been picked up yet. You, as the sender, make this change directly through your Remitly account—there’s no need to contact your recipient or visit a location in person.
Important exception: If you’re sending from Canada to Mexico, changing the pickup location isn’t currently available. If you need to update the pickup location for this corridor, you’ll need to cancel your transfer and send it again. Keep in mind that sending a new transfer may involve a different exchange rate or fee than your original transfer.
With that exception in mind, here’s how to make the change.
How to change your cash pickup location in the Remitly app
- Open the Remitly app and sign in.
- Choose the active transfer you want to edit.
- Select Edit Transfer.
- Select Edit next to Delivery destination.
- Choose the new cash pickup location.
- Enter or update the recipient details, then select Continue.
- Review your changes and select Confirm.
- Your transfer status will change to Update in Progress.
Screenshot suggestion: Show where to find Edit next to Delivery destination.
How to change your cash pickup location on Remitly.com
- Go to Remitly.com and sign in.
- Select Transfer History from the menu.
- Choose the active transfer you want to edit.
- Select Edit Transfer.
- Select Edit next to Delivery destination.
- Choose the new cash pickup location.
- Enter or update the recipient details, then select Continue.
- Review your changes and select Confirm.
- Your transfer status will change to Update in Progress.
What happens after you confirm the change?
Once you confirm your edit, your transfer status will show Update in Progress. This status means your update is being processed—it doesn’t mean the funds are ready for pickup at the new location yet.
Before sharing pickup instructions with your recipient, check your transfer details to confirm the new location has been updated successfully. This small step helps avoid confusion if your recipient heads to the wrong place.
What if you can’t update the pickup location?
If you’re having trouble changing your cash pickup location, check the following:
- Confirm you opened the correct active transfer. If you have multiple transfers in progress, you might select the wrong one.
- Check whether the transfer has already been picked up. Once your recipient collects the funds, the pickup location can no longer be changed.
- Check whether you’re sending from Canada to Mexico. this corridor doesn’t currently support pickup location changes. You’ll need to cancel and resend the transfer instead.
If you’ve checked all of the above and still can’t make the change, reach out to Remitly Help for assistance.
Looking to edit other transfer details, like your recipient’s name or bank account number? That guide walks you through each option.
Frequently asked questions (FAQs)
Can I change the pickup location after sending money?
Yes. As long as your transfer hasn’t been picked up, you can change the cash pickup location through your Remitly account. The exception is transfers sent from Canada to Mexico, where this change isn’t currently available.
Can I change the location after my recipient collects the money?
No. Once your recipient has picked up the funds, the pickup location can no longer be edited. The instructions in this guide only apply to transfers that haven’t been picked up.
Can I change the pickup location for a Canada-to-Mexico transfer?
Not currently. If you’re sending from Canada to Mexico and need to update the pickup location, cancel your transfer and send a new one with the updated details.
What does “Update in Progress” mean?
“Update in Progress” means your requested change is being processed. It’s a good idea to check your updated transfer details before sharing pickup instructions with your recipient.
