Philippines Philippines

FAQs When Sending Money to the Philippines from USA

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Top Questions

What are your fees for sending $1,000 or more?

The Basics

How do I send money?

How long does it take to send money to India?

How long does it take to send money?

How long does it take to send money?

How long does it take to send money?

How long does it take to send money to the Philippines?

What countries can I send money to?

Send Money

Why is your banking partner reviewing my transfer?

What is a CLABE number?

How do I increase my sending limit? And when can I use it?

How much money can I send?

How much money can I send to India?

What documents do I need to provide to increase my sending limit to Tier 3?

Delivery Options

What delivery options do you support in the Philippines?

Where are your cash pickup locations in Honduras?

Which banks can I deposit to in Perú?

Where are your cash pickup locations in Ecuador?

Where are your cash pickup locations in Colombia?

Where are your cash pickup locations in El Salvador?

Where are your cash pickup locations in Guatemala?

Where are your cash pickup locations in Nicaragua?

Where are your cash pickup locations in Perú?

Which banks can I deposit to in Honduras?

Where are your cash pickup locations in the Dominican Republic?

Which banks can I deposit to in Vietnam?

Where are your cash pickup locations in Mexico?

Which banks can I deposit to in Ecuador?

Which banks can I deposit to in Colombia?

Which banks can I deposit to in El Salvador?

Which banks can I deposit to in Guatemala?

Which banks can I deposit to in Nicaragua?

Where is home delivery not supported?

Which banks can I deposit to in Dominican Republic?

Where are your cash pickup locations in Vietnam?

When I choose home delivery, how will the funds reach my recipient?

When I choose home delivery, how will the funds reach my recipient?

Which banks can I deposit to in India?

Which banks can I deposit to in Mexico?

Which banks can I deposit to in the Philippines?

Where are your Cash Pickup locations?

Do you offer door to door delivery?

Status Updates

How will my recipient know I am sending them money?

How will I know if my recipient received their money transfer?

My Account

How do I update my personal information?

How do I make changes to my transaction?

I forgot or want to change my password. What do I do?

How do I cancel my transfer, or get a refund?

When will I receive my refund?

How can I view and print my transaction receipt?

I have a P.O. Box. Can I use that address?

Security

Why are cookies required?

How is my payment and personal information protected?

I live in Arizona, what personal information do I need to provide?

What if I have a transaction on my account that I don't recognize?

Personal Information

Why do you need a copy of my government issued ID or proof of address?

I already provided my bank and personal details at account creation, why do you need documents?

When do you need my full SSN?

Will I need to provide documents to send money?

Why are you asking me questions about my transfer?

Why do you need to know where the money is coming from?

Fees & Rates

What are your fees for sending money to India?

What are your fees for sending money to the Philippines?

What are your fees for sending $1,000 or more to Vietnam from the United States?

What are your fees for sending more than $1,000 in US Dollars to the Philippines?

How and when are exchange rates determined?

What is your current Peso exchange rate for sending to Mexico?

What is your current Peso exchange rate for sending to the Philippines?

Why do you charge more for credit cards?

My card says debit. Why are you charging me additional fees?

Why are there two different exchange rates for sending to India?

Payment Information

What payment methods can I use to send money?

How does sending money to the Philippines from my bank account work?

How does sending money from my bank account work?

Do you support Seafarer debit or credit cards?

Why does it take longer to process a transaction if you pay with a bank account?

Receive Money

What is Globe GCash Wallet?

What currency can my recipient receive?

What does my recipient in Ecuador need to pick up their cash?

What does my recipient in Colombia need to pick up their cash?

What does my recipient in Vietnam need to pick up their cash?

What does my recipient in Honduras need to pick up their cash?

What does my recipient in El Salvador need to pick up their cash?

What does my recipient in Guatemala need to pick up their cash?

What does my recipient in Nicaragua need to pick up their cash?

What does my recipient in Perú need to pick up their cash?

What is a Declaración de Pago and why is it required to complete a bank deposit to Colombia?

Why did my recipient receive a call from Banco Bolivariano?

What does my recipient in Dominican Republic need to pick up their cash?

What does my recipient in Mexico need to pick up their cash?

Will my recipient have to pay any fees or taxes?

What does my recipient in the Philippines need to pick up their cash?

Special Promotions

Do you have any promotional offers? Who is eligible for them?

Do you have a referral program?

Where is my referral reward and how do I claim it?

Referral Program Details

How-to Videos

Do you have a walkthrough video to guide me through a transaction?