Although debit and credit cards may have the same “Visa” and “Mastercard” logos, we have to pay a much higher fee when you choose to send money with a credit card. As a result, we add an additional 3% charge for credit card transactions. This allows us to keep our prices as low as possible when you use your bank account or debit card to send money safely and quickly to the Philippines.
The additional charge is 3% on your net send amount if you use a credit card. These fees are in addition to our fee for EXPRESS transfers. Whenever possible, we encourage you to use your debit cards for EXPRESS transfers.
Sending money with Remitly is easy! We give you choices so you can decide how you want to send or receive money.
First, use your email address to create a free account on our website or through our app in the App Store or Google Play. Enter the amount of money you want to send, your recipient’s information, and your payment information.
Click here to learn more about how to send money with Remitly.
Your transfer is important to us, so we provide status updates that allow you to easily track your transfer. When you first submit your transfer, you’ll receive a receipt with your reference number. We will send you an update if you make any changes to the transfer, or if it is delayed for any reason.
After the transfer completes, both you and your recipient will receive a notification that the money has arrived.
At any time you can sign into your account and select “Transactions” to view all of your status updates.
You can make changes to your password, address, phone number and email address through our website or app.
To make changes to your account information, first go to your account Settings
To change your password
To change your address
To change your phone number
To change your email address
If you have any additional questions, please contact us.
To change a transfer
You can make changes to your recipient or delivery method if your transfer is not already complete. Simply contact us and provide your reference number, and we’ll help you with any changes you’d like to make.
Changes will be applied immediately and may cause your transfer to be delayed.
To cancel a transfer
Remitly has made this easy to do when logged in from our website or app:
We work hard to protect your information and to ensure your peace of mind, and have a robust security system to keep you safe around the clock.
If you encounter an unauthorized charge from Remitly, please contact us immediately so that we may secure your account and investigate the activity.
Yes! Our Remitly Rewards program rewards you and every friend you refer who signs up and sends money with Remitly for the first time. And the best part? There’s no limit to how many new customers one person can refer.
To get started, just click “Earn rewards” on our website or in our app. You can share your unique referral link with your friends through social media, text message, or email.
As a licensed money services business, Remitly and its banking partners are required to comply with government-mandated verification requirements, which include validating customers' personal information.
For your safety and convenience we will use information that you provide to verify your identity electronically. However, in some cases we may ask for additional documentation, such as your ID, a bank statement, or official piece of mail.
In some cases we may ask about the nature of your remittance. This information gives us a better understanding of who you are sending money to and your reason for using Remitly. This understanding not only allows us to meet our regulatory obligations, but also, more importantly allows us to continually improve our service to you.