Philippines Philippines

FAQs When Sending Money to the Philippines from Australia

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Top Questions

What payment methods can I use to send money?

How do I increase my sending limit? And when can I use it?

Which banks can I deposit to in the Philippines?

The Basics

How do I send money?

How long does it take to send money to India?

How long does it take to send money?

How long does it take to send money to the Philippines?

Send Money

I am due a refund - when will it be paid to me?

Which currencies can I send in?

How much money can I send?

What documents do I need to provide to increase my sending limit to Tier 3?

Delivery Options

Which banks can I deposit to in Vietnam?

Where is home delivery not supported?

Where are your cash pickup locations in Vietnam?

When I choose home delivery, how will the funds reach my recipient?

Which banks can I deposit to in India?

What delivery options do you support in the Philippines?

Status Updates

How will I know if my recipient received their money transfer?

My Account

Can I send money on behalf of someone else?

Do you support Business Accounts?

How do I update my personal information?

I forgot or want to change my password. What do I do?

How do I cancel my transfer, or get a refund?

When will I receive my refund?

How can I view and print my transaction receipt?

I have a P.O. Box. Can I use that address?

Security

Why are cookies required?

How is my payment and personal information protected?

What if I have a transaction on my profile that I don't recognise?

Personal Information

Why do you need a copy of my government issued ID or proof of address?

Why do you check my credit history?

I already provided my bank and personal details at account creation, why do you need documents?

Will I need to provide documents to send money?

Why are you asking me questions about the recipient or why I am sending money?

Why do you need to know where the money is coming from?

Fees & Rates

What are your fees for sending money to India?

What are your fees for sending money to the Philippines?

How and when are exchange rates determined?

Why do you charge more for credit cards?

My card says debit. Why are you charging me additional fees?

Receive Money

What does my recipient in Vietnam need to pick up their cash?

Special Promotions

Do you have a referral program?

Referral Program Details