Why Trust Remitly?

At Remitly we understand that our service is a small part of what it means to send money to your loved ones. We appreciate that you trust us with the task of sending your money home.

You have a voice with us.

We put our customer first and we make sure to continuously improve for our customers. Remitly's customer service agents help keep our customers satisfied by providing the whole team with feedback based on what our customers are saying. Every complaint or concern raised by a customer is an opportunity to raise our bar in keeping our online money transfer service easy, fast, and reliable.

Customer Reviews
Remitly Customer Reviews

Your security is our priority.

The remittance sector has traditionally been slow and expensive, with a degree of risk. Here at Remitly we ensure that you are protected with our digital service. Our Compliance & Reliance team obtains, verifies, and records required information to send money back home. In these climates of fraud, we are by your side.

A guarantee you can trust.

It makes a lot of sense to have a guarantee that if your transfer doesn’t arrive on-time, we should have your back. That's why Remitly has a 100% satisfaction guarantee or your money back.

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Money Back Guarantee

Refund issued for the applicable transfer fee.

It means more.

Here at Remitly, we understand how important trust is for our customers. When we saw that our customers felt there was a gap in trust with our service, we decided to think about how we can demonstrate our trustworthiness. We hope that this page instills confidence for customers to use our service.

Contact us
Contact us