VISION AND VALUES

We're passionate about what we do – impacting lives across continents

Vision

Remitly's vision is to transform lives with trusted financial services that transcend borders. Focus has always been a key part of our strategy and our initial laser focus is on transforming the global remittance industry. Over time, we will leverage our trusted financial services brand and our global network to extend into additional, complementary products.

We accomplish our vision by relentlessly focusing on culture. We’ve created Remitly’s Cultural Values, which embody how an exemplary Remitly team member and the overall Remitly team works to deliver on promises to customers everyday. That starts with putting customers at the center of everything we do.

Cultural Values

Customer centricity

We are here to listen to, learn from, and serve our customers.
We are deeply compassionate towards our customers' challenges, curious and impatient to solve the problems they face, and accountable to delivering solutions that delight them.

Deliver on promises

We help our customers deliver on their promises by keeping our promises.
We are accountable to our customers, partners, and colleagues for our commitments, no matter how small.

Hire & grow exceptional people

We scale our culture by hiring unique and diverse talent.
We seek people who embrace challenges to drive impact, and who grow in their craft – on the job, and through our values. We look for exceptional people with “agency” who take initiative to find solutions when facing conflicts or challenges, own their thoughts and behaviors, and have confidence in their abilities.
We coach and invest to help each other succeed.

Sweat the details

We roll up our sleeves and stay connected to the details.
We dive deep into issues to ground us in the truth, build our confidence and conviction, and improve our decision making.

Data driven

We improve our judgment and decisions through data and logic.
We use qualitative and quantitative insights to improve our judgment and make better decisions. We are structured, rational, and logical in our approach to solving problems and uncovering new opportunities.

Bias for action

We urgently prioritize and act.
A good decision now is better than a great decision later. When necessary, we disagree and commit so we can move forward faster. We act, we don’t react.

Be an owner

We think, act, and take responsibility for the broader benefit of Remitly.
We go beyond our immediate team and role, to benefit our customers, teammates, and the broader business. We are willing to set aside narrow interests for the greater good.

Aim for the stars

We set ambitious goals and dream big.
We never settle, we think long-term, are willing to take risks, and create amazing customer experiences.

Continuously improve

We are humble, curious, and self-driven learners.
We hold a high bar for ourselves, work hard to find the “best” way to do something, then keep trying to find an even better way. We lean into discomfort to stretch and grow.

Overcome fear

We are not afraid to fail.
We are human, so we feel fear. We call it out, courageously raise our ambition, and do not let fear diminish or stymie us. When we fail or make mistakes, we learn fast, openly share our learnings, and jump right back in.

Earn trust through integrity

We do what’s right, even when it’s hard.
We have zero tolerance for unethical people, products, practices or partners. We earn the trust of our customers, partners and teammates by improving our company and individual credibility, reliability, and the safety and security we provide to others.

Lead authentically

Everyone is a leader.
We are open, self-aware, and enthusiastically share knowledge and context to help others succeed. We bring clarity, optimize for impact, and are change leaders. We are unafraid to say what we don’t know and ask questions to learn.

Be a compassionate partner

We extend empathy beyond feelings into action.
We value positive, long-lasting relationships. We listen with curiosity, seek to understand, assume positive intent, treat everyone with respect, and advocate for each other.

Constructively direct

We share challenging feedback directly.
We are first clear about our own intent and thoughtful in our approach, then give feedback that’s constructive, compassionate, timely, and actionable. We actively seek feedback to grow.

Joyful

We are optimistic and want to make a difference.
We celebrate how lucky we are to serve our customers and mission, and get deep satisfaction from working on problems bigger than ourselves. We grow our resilience through gratitude and have fun on the journey with our dedicated and talented teammates.

Be global

We are globally united by serving our customers.
As a worldwide team, we are open, curious and value each other’s diverse experiences, cultural backgrounds, strengths, and perspectives. We invest in connecting with each other and being inclusive and flexible as we partner around the world to serve our customers.