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The Basics

  1. How long does it take to send money to Mexico?
  2. How long does it take to send money to the Philippines?
  3. In which U.S. states do you offer service?
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Delivery Options

  1. How long does a money transfer usually take? What is your delivery speed?
  2. Which banks can I deposit to in India?
  3. Which banks can I deposit to in Mexico?
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Status Updates

  1. How will my recipient know I am sending them money?
  2. How will I know if my recipient received their money transfer?

Send Money

  1. How do I send money?
  2. What payment methods can I use to send money?
  3. Why are there limits to how much I can send?
  4. View all

Fees & Rates

  1. What are your transfer fees?
  2. What are your fees for sending money to Mexico?
  3. What are your fees for sending money to the Philippines?
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Payment Information

  1. How does sending money from my bank account work?
  2. Why does it take longer to process a transaction if you pay with a Bank Account?

Receive Money

  1. What is Globe GCash Wallet?
  2. What delivery options do you support in the Philippines?
  3. What currency can my recipient receive?
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My Account

  1. How do I update my personal information?
  2. How do I change a payment method?
  3. How do I make changes to my transaction?
  4. View all

Special Promotions

  1. Do you have any promotional offers? Who is eligible for them?
  2. Do you have a referral program?
  3. Where is my referral reward and how do I claim it?


  1. Why are cookies required?
  2. How is my payment and personal information protected?
  3. I live in Arizona, what personal information do I need to provide?
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Personal Information

  1. Why do you need a copy of my government issued ID or proof of address?
  2. I already provided my bank and personal details at account creation, why do you need documents?
  3. Why do you need my full SSN?
  4. View all

How-to Videos

  1. Do you have a walkthrough video to guide me through a transaction?