Frequently Asked Questions

All Questions

What does my recipient in Mexico need to pick up their cash?

If you provide your recipient’s phone number, we will text them instructions on how to pick up their cash.

Here’s how your recipient can claim their money transfer:

  1. Let the agent know they have a remittance through Remitly.
  2. Provide the reference number found on your receipt (example: 12345678901).
  3. Bring one piece of signed valid government-issued photo identification.

Examples of commonly accepted IDs are:

  • Passport (in case of foreign passport, must have Spanish characters/translation)
  • Driver's License
  • Credencial de Elector (Voter's ID)
  • Matricula Consular (Consular ID)