Frequently Asked Questions

All Questions

Why do you need a copy of my government issued ID or proof of address?

As a licensed Money Services Business (MSB), Remitly must meet State, Federal and our Banking partner requirements for the activities that occur on our platform. One of these requirements is to "Know Your Customer" (KYC). For your safety and convenience, we attempt to satisfy this requirement through secure, automated methods. However, in some cases we are unable to do so and in these cases we need to collect a copy of your government issued ID and/or proof of address to validate information you have provided to us.

Remember that any information you provide, including your government issued ID or proof of address, is securely stored in accordance with our privacy policy.