Passbook is the first digital financial service for immigrants in the US. We believe that leaving home is hard enough and managing your money shouldn't be, so we introduce the first digital financial solution with no fees, with no SSN required & for international use. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Passbook, your work has a direct and positive impact on people around the globe. Your work matters, every day.
As a Passbook digital financial service specialists you provide a premium and compelling experience to our customers to earn their love & trust. Your primary focus in this critical support role is to creatively resolve customer's issues, engage actively with our customers in a personalized way and escalate major customer pain points to our product teams to improve our service quality. This is achieved through following existing standard operating procedures and providing feedback about them. You will be empowered to think outside the box while respecting our guardrails to protect our customers and the business.
Job Duties & Responsibilities