At Remitly, our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. Today we help immigrant communities around the world send over $8 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.
As a Senior Operations Manager at Remitly's Manila site, your task will be to help transform the traditional global remittance industry, specifically through developing, managing and leading world-class operations teams. This includes managing, executing and continuously improving the ongoing operations support needed to meet service level agreements (SLA), quality and productivity targets; making key hiring decisions, implementing succession plans, developing people, and managing individual and team performance; supporting and executing the operational direction of the site’s operations teams in support of company goals and initiatives; driving operational continuous improvement efforts leveraging teams and resources across the company; and providing project management as it relates to the operational support of current and future products, services and markets.
We are looking for exceptional people who are willing to roll up their sleeves in a fast paced technology start-up and be part of the disruption. The successful candidate must excel as a self-starter and work well with cross-functional teams. The Senior Operations Manager will report directly to the VP for Customer Success and will handle direct reports that may include front line Customer Service Associate (CSA), Program Specialist and Team Manager positions. This position is based in Mandaluyong City, Philippines.