Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally.
As a Risk Leader for Customer Protection at Remitly's Managua site, your task will be to help transform the traditional global remittance industry, specifically through developing, managing and leading world-class Customer Protection teams (CPT as well as policy, process, and tool improvements). This includes managing, executing and continuously improving the ongoing Customer Protection support needed to meet service level agreements (SLA), quality and productivity targets; making key hiring decisions, implementing succession plans, developing people, and managing individual and team performance; leading and executing the operational direction of the site's CP teams in support of company goals and initiatives; driving operational continuous improvement efforts leveraging teams and resources across the company; and providing project management as it relates to the operational support of current and future products, services and markets. This role will also be accountable for representing our customer and agent voices across the company to drive upstream improvements.
We are looking for exceptional people who are willing to roll up their sleeves in a fast paced technology start-up and be part of the transformation. The successful candidate must excel as a self-starter and work well with cross-functional teams. The Risk Leader will report directly to Managua´s Site Director. This position is based in Managua, Nicaragua.
What You'll Do
Who You Are
Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Remitly is an E-Verify Employer