Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched banking product, Passbook. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally.
Passbook is the first digital bank for immigrants in the US. We believe that leaving home is hard enough and managing your money shouldn't be, so we introduce the first digital banking solution with no fees, with no SSN required & for international use. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Passbook, your work has a direct and positive impact on people around the globe. Your work matters, every day.
As a Passbook Customer Behavior Investigator (CBI) you will be responsible for ensuring flawless execution of our Fraud, Identity and Risk (FIR) controls to reduce risk of exposure, while keeping very high standards of customer support. Your primary responsibility on this role consists in being able to profile customers based on their account use behavior and clearly analyze data points that will later translate into decisions taken over account status. In addition, as CBI you will be directly partnering with our SEA Team to propose solutions and provide feedback that translates into product/process improvements to reduce manual review rates and increase the effectiveness of automatic fraud detection.
Job Duties and Responsibilities: