Disputes Subject Matter Expert
Passbook is the first digital bank for immigrants in the US. We believe that leaving home is hard enough and managing your money shouldn’t be, so we introduce the first digital banking solution with no fees, with no SSN required & for international use. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Passbook, your work has a direct and positive impact on people around the globe. Your work matters, every day.
As a Passbook disputes subject matter expert you get the opportunity to build trust and love for customers. Your primary focus in this critical support is to creatively gather evidence, advocate for customers, and develop processes that are compliant but customer focus. This is achieved through the iterative design, documentation, and maintenance of our dispute resolution procedures in favor of the customers, when appropriate. You will be empowered to think outside the box while respecting our guardrails to protect our customers and the business.
Job Duties & Responsibilities