Customer Protection Associate (German)

Cork

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At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. We want to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

Role Summary:

The Customer Protection Associate, reporting to the Customer Success Team Manager, will oversee daily fraud screening and compliance workflows to ensure delivery of customer transactions. You will investigate suspicious activity, escalating cases where regulatory reports may be required, and working upstream with internal tools teams to systematically eliminate unwanted activity from the Remitly platform. You will be an essential member of our operations team in Cork, Ireland ensuring a strong process for risk management and governance on fraud prevention and control. 

Responsibilities:

  • Monitor real-time queues and identify high risk transactions within the business portfolio such as fraud, theft and similar other risks
  • Determine best practices to support with the identification of transaction patterns and trends
  • Contacts customers and banking institutions to verify transactions and payment information
  • Help resolve customer transaction queries across multiple channels in a professional, timely and appropriate manner
  • Experience working in fast paced dynamic environments
  • Flexibility with working from the office or from home

Qualifications:

  • At least two (2) years of experience in e-commerce, fraud prevention, quality control or related field or
  • Exceptional analytical and problem solving skills, recognizing non-obvious patterns
  • Excellent English and German communication skill both in speaking and writing. 
  • Fluent in German

Who We Are:

Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $5 billion in annualized volume from its customers in the United States, United Kingdom, Canada, and Australia to loved ones throughout the world. As an innovative online money transmitter, Remitly is growing while maintaining high customer service, performance and compliance standards. Remitly is a licensed financial services company in the U.S., Canada, the United Kingdom, Australia, Singapore, and Ireland. Each of these jurisdictions requires, among other items, that Remitly maintain a comprehensive Anti-Money Laundering and Counter-Terrorist Financing program. In this role, you will be responsible for helping to detect suspicious transactions and auditing risk processes.

Remitly is an Equal Opportunity Employer. Individuals looking for employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.