Question 1

How much does it cost to send money to the Philippines?

Accepted Answer

The cost of sending money to the Philippines varies depending on the amount you're sending, the payment method, and the delivery option you choose. At Remitly, we strive to provide competitive exchange rates and low fees. 
 
When you sign up for Remitly, you may be eligible to receive a [new customer offer](https://help.remitly.com/s/article/first-transfer-promo?language=en) on your first transfer.
 
For the most accurate pricing, we recommend visiting our website or app, where you can enter your transfer details to see the total cost.

Question 2

Does Remitly offer discounts for new customers?

Accepted Answer

Yes! We offer discounts for when you send your first money transfer. Eligibility restrictions may apply.

Question 3

How can I pay for my money transfer?

Accepted Answer

You can pay for your money transfer with multiple payment options, including using a debit card or credit card or paying with your bank account. Some countries also offer additional payment methods like mobile wallets. 
 
Keep in mind that the payment method you choose may affect the speed of your transfer and the associated fees.

Question 4

What are the ways to receive a money transfer?

Accepted Answer

The ways you can receive money include [cash pickup](https://www.remitly.com/us/en/landing/cash-pickup), [mobile money](https://www.remitly.com/us/en/landing/mobile-wallet), [home delivery](https://www.remitly.com/us/en/landing/home-delivery), [debit card deposit](https://www.remitly.com/us/en/landing/debit-card-deposit), or [directly to a bank account](http://remitly.com/us/en/landing/bank-deposit), depending on the recipient's location. It's important to let the sender know your preferred method.
 
Your recipient doesn't need to sign up with Remitly to receive money. However, the sender must [create a Remitly account](https://help.remitly.com/s/article/sign-up?language=en) to send money.

Question 5

Is it safe to send money online with Remitly?

Accepted Answer

It’s safe to send money online with Remitly and we ensure your money transfers to the Philippines are secure, on time, and reliable. If your transfer doesn’t arrive on time, we’ll refund your fees. 
 
We use advanced technology to protect your transactions and detect unusual account activity before it becomes problematic.

Question 6

How do I track my money transfer?

Accepted Answer

Tracking your money transfer is easy with Remitly. After completing your transfer, you'll receive a confirmation email with a reference number. You can use this number on our website or mobile app to see the real-time status of your transfer. Additionally, we provide notifications via email or SMS at each step of the transfer process, so you're always in the loop.

Question 7

What are the money transfer limits?

Accepted Answer

We limit how much you can send in 24 hours, 30 days, and 180 days. [Find out more about send limits here](https://help.remitly.com/s/article/sending-limits). These limits are different depending on your location and your recipient’s location. Additional sending limits may apply depending upon your choice of payout partner or receiving location.
 
You can request an increase if you need to send more than your current limit. When requesting a limit increase, we may ask you to provide [more information about how you use Remitly](https://help.remitly.com/s/article/sending-limits?language=en) and payment details.

Question 8

How do I contact Remitly customer service?

Accepted Answer

You can contact Remitly customer support to help answer your money transfer questions. 
 
Search for answers in 15 languages, 24/7. Call or online chat with us in English and Spanish, 24/7.

Delivery method	Fee
Mobile money	$1.99
Debit card deposit	$1.99
Cash pickup	$3.99
Home delivery	$3.99
Bank deposit	$2.99

Delivery method	Fee
Debit card deposit	$1.99
Cash pickup	$3.99
Bank deposit	$2.99

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