Customer Behavior Investigator
Passbook is the first digital bank for immigrants in the US. We believe that leaving home is hard enough and managing your money shouldn’t be, so we introduce the first digital banking solution with no fees, with no SSN required & for international use. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Passbook, your work has a direct and positive impact on people around the globe. Your work matters, every day.
As a Passbook Customer Behavior Investigator (CBI) you will be responsible for ensuring flawless execution of our Fraud, Identity and Risk (FIR) controls to reduce risk of exposure, while keeping very high standards of customer support. Your primary responsibility on this role consists in being able to profile customers based on their account use behavior and clearly analyze data points that will later translate into decisions taken over account status. In addition, as CBI you will be directly partnering with our SEA Team to propose solutions and provide feedback that translates into product/process improvements to reduce manual review rates and increase the effectiveness of automatic fraud detection.
Job Duties and Responsibilities: