Philippines Philippines

FAQs When Sending Money to the Philippines from the United Kingdom

Hopefully we can answer your questions. You also might be interested in learning more About Us or our Security.

If you have any additional questions about Remitly, send us a message or call us toll free any time at 0800 086 9992

Top Questions

What payment methods can I use to send money?

How do I increase my sending limit? And when can I use it?

Which banks can I deposit to in the Philippines?

The Basics

How do I send money?

How long does it take to send money to India?

How long does it take to send money?

How long does it take to send money to the Philippines?

Send Money

Why does Remitly only receive bank payments from a selection of UK banks?

How do I make a payment from my bank to Remitly?

What happens if I make a mistake when I send a bank payment to Remitly?

How long do I have to make a bank payment to Remitly to fund my transfer?

I am due a refund - when will it be paid to me?

Does my Remitly profile name need to match the name on my bank account?

Which currencies can I send in?

How much money can I send?

What documents do I need to provide to increase my sending limit to Tier 3?

Delivery Options

Which banks can I deposit to in Vietnam?

Which banks can I deposit to in the Philippines?

Where is home delivery not supported?

Where are your cash pickup locations in Vietnam?

Where are your Cash Pickup locations

When I choose home delivery, how will the funds reach my recipient?

Which banks can I deposit to in India?

What delivery options do you support in the Philippines?

Status Updates

How will I know if my recipient received their money transfer?

My Account

How do I make changes to my transaction?

Do you support Business Accounts?

Can I send money on behalf of someone else?

How do I update my personal information?

I forgot or want to change my password. What do I do?

How do I cancel my transfer, or get a refund?

When will I receive my refund?

How can I view and print my transaction receipt?

I have a P.O. Box. Can I use that address?

Security

Why are cookies required?

How is my payment and personal information protected?

What if I have a transaction on my account that I don't recognize?

What if I have a transaction on my profile that I don't recognise?

Personal Information

Why do you need a copy of my government issued ID or proof of address?

Why do you check my credit history?

I already provided my bank and personal details at account creation, why do you need documents?

Will I need to provide documents to send money?

Why are you asking me questions about the recipient or why I am sending money?

Why do you need to know where the money is coming from?

Fees & Rates

What are your fees for sending money to the Philippines?

How and when are exchange rates determined?

What is your current Peso exchange rate for sending to the Philippines?

Receive Money

What is Globe GCash Wallet?

What does my recipient in Vietnam need to pick up their cash?

What does my recipient in the Philippines need to pick up their cash?

Special Promotions

Do you have any promotional offers? Who is eligible for them?

Do you have a referral program?

Where is my referral reward and how do I claim it?

Referral Program Details