Frequently Asked Questions

All Questions

Why are you asking me questions about my transfer?

In certain cases we may ask about the recipient or the nature of your remittance. As a licensed Money Services Business (MSB), Remitly must meet State, Federal and our Banking partner requirements for the activities that occur on our platform. One of these requirements is to "Know Your Customer" (KYC). For your safety and convenience, we attempt to satisfy this requirement through secure, automated methods. However, in some cases we are unable to do so and we need to ask you for additional information about your remittance or the recipient.

The information you provide gives us a better understanding of who you are sending money to and your reason for using Remitly. This understanding not only allows us to meet our regulatory obligations, but also, more importantly allows us to continually improve our service to you. And remember that all information you provide is securely stored in accordance with our privacy policy.