Senior Analyst - Pricing & Customer Value Management

London

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At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial services on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day. 

We are seeking a talented individual who can combine rigorous statistical analysis with strong business judgement to help us deliver and execute on smart pricing and customer value proposition strategy across corridors and enhance overall customer lifetime value. You will be responsible for assisting in the management of Remitly’s prices across Europe and APAC, building and maintaining performance metrics dashboards and deep dives into corridor performance. Within this role, you’ll be partnering closely with the Analytics, Pricing product, Finance and Business Management teams in Europe and Seattle. You’ll lead implementation and subsequent analysis of the efficacy of our pricing strategies. You’ll be responsible for deep diving into customer behaviour across different customer segments to understand the interaction between and impact of our pricing, promo and product value propositions on customer unit economics. And subsequently partner with Business Managers to create pricing/packaging hypotheses, set up and analyse the test reads. You’ll own modelling, analysing and reporting customer lifetime value and key relevant metrics across different segments and support Business Managers and Business Analytics to deliver monthly customer unit economics reviews. This is a high-visibility role, and strong communication skills are required. Because the decisions made by this role directly affect the prices we are giving customers, the ideal candidate is extremely responsive and demonstrates a high degree of ownership. You’ll be modelling customer behaviour models across different segments. 

 

Specific Responsibilities:

  • Deep dive into customer behaviour and trends, generating insights that can lead to customer growth or other business opportunities
  • You'll be modelling customer behaviour across different segments
  • Proactively think about customer behaviour challenges and coming up with pricing/promo hypotheses to solve for them
  • Partner with other members of the team to build pricing strategies and analyse customer behaviour across our European and APAC regions 
  • Be a thought leader with respect to pricing choices and merchandising throughout Remitly, partnering with Business Management, Marketing, Finance, and Product to build the strategies and products that power our pricing engine
  • Conduct profitability analysis of our pricing strategies and critically assess price optimisation opportunities
  • Provide insightful statistical and econometric analyses that extract value from complex datasets and achieve targeted outcomes
  • Build tools to automate and optimise aspects of Remitly’s pricing in order to improve efficiency
  • Your work will impact our customer facing product and dictate the prices customers receive on transactions every day. Your decisions will have a significant impact on Remitly’s bottom line. As a strong business thinker, you will also provide analytical expertise and judgement to other teams throughout the organisation
  • Lead pricing and customer lifetime value metrics reviews for the International business

 

Who we are looking for:

  • You have a degree in Economics, Econometrics, Finance, Statistics, Maths, or a related discipline that blends quantitative and qualitative analysis. Bachelor’s degree required, Master’s or PhD degree preferred.
  • Familiarity building dashboards (we use Tableau and Periscope), expert experience with SQL and comfortable using Python and/or R (experience with one or the other required) for analysis.
  • Excellent candidates will have a diverse set of skills ranging from general analytics to statistics and programming, with a strong business intuition and judgement.
  • Excellent problem solver, who comes to rigorous and defensible solutions to complex and open-ended problems.
  • Highly customer centric, with a strong desire to proactively learn about different customer behaviours and use this learning to create optimised and sustainable pricing strategies

 

Who we are:

Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $6 billion in annualised volume from its customers in the United States, Europe, Canada, and Australia to loved ones throughout the world. The company’s proprietary global transfer network includes its easy-to-use mobile app, which makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank’s International Finance Corporation (IFC), Generation, Naspers’ PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders’ Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London, Dublin, Krakow, Manila and Managua. For more information, visit remitly.com.

Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.