Is home delivery available everywhere?

No. Home delivery is offered only in select corridors and countries, depending on local logistics and courier partnerships. Checking whether it’s available for a specific destination before assuming it’s an option is a necessary first step.

How is home delivery different from cash pickup?

With cash pickup, the recipient travels to an agent location to collect the money. With home delivery, a courier brings the cash directly to the recipient’s address instead, removing the need for the recipient to travel at all.

How long does home delivery take compared to other methods?

Timing varies by corridor and depends on courier logistics in the specific area, and it may take longer than a digital delivery method in some cases, since scheduling a courier visit is an additional step a bank deposit or mobile wallet credit doesn’t require. Checking the estimated delivery time shown for a specific transfer gives a clearer expectation than assuming it matches another delivery method.

Does home delivery cost more than other delivery methods?

Often, yes, since coordinating a courier to physically reach a specific address typically costs more to provide than crediting an account or wallet electronically. The exact difference varies by provider and corridor, so comparing the total cost of home delivery against other available options for a specific destination is worth doing before choosing it, especially if cash pickup or a bank deposit would also work for the recipient.

Back to Glossary

Home delivery: cash brought directly to your recipient’s door

Key takeaways
- Home delivery is a transfer option where cash is brought directly to the recipient’s address.
- It’s particularly useful for recipients without easy access to a bank account or a nearby agent location.
- Availability depends on the destination country and isn’t offered everywhere.
- Home delivery can be a practical choice for elderly recipients or those in rural areas.
- Confirming the recipient’s address details carefully matters more with home delivery than with other methods.

Home delivery is a transfer option where cash is brought directly to the recipient’s address. Here’s how it works and when it’s available.

What is home delivery?

Home delivery is a money transfer delivery method in which cash is physically brought to the recipient’s address by a courier, rather than requiring the recipient to visit a bank or an agent location. It’s one of several delivery options alongside bank deposit⁠(opens in new window), cash pickup⁠(opens in new window), and mobile wallet delivery, and its availability depends on the specific destination country and corridor. Unlike the other delivery methods, home delivery requires a physical address rather than an account number, a mobile wallet number, or a pickup location, which makes getting that address exactly right an especially important part of setting up the transfer correctly.

Why home delivery matters for recipients without bank access

Almost no mainstream financial content covers home delivery in any depth, largely because it’s less common in banking systems most content is written for. But for recipients in certain regions, it’s a genuinely valuable option:

It removes the need to travel. A recipient doesn’t need to visit a bank branch or an agent location to receive their money.
It can suit elderly recipients particularly well, since it avoids the physical demands of traveling to collect cash in person.
It’s useful in areas without nearby financial infrastructure, such as rural locations where the closest bank or cash pickup point may be a significant distance away.

According to the World Bank’s Global Findex Database⁠(opens in new window), 1.3 billion adults worldwide still lack an account at a bank or through a mobile money provider, with more than 650 million of them concentrated in just eight economies. Distance from a financial access point is a commonly cited barrier, which is part of why a delivery method that removes travel entirely serves a genuine, well-documented need rather than a niche one. For a recipient in one of these harder-to-reach areas, the choice isn’t between home delivery and a marginally less convenient alternative; it’s often between home delivery and a genuinely difficult trip to reach the nearest financial access point at all.

Home delivery in specific corridors

Home delivery is available in select corridors, and it works alongside other delivery methods rather than replacing them. If a recipient is in the Dominican Republic, the Philippines⁠(opens in new window), or Vietnam, home delivery may be an available option for bringing cash directly to their address, which is particularly helpful if they live somewhere without convenient access to a cash pickup location.

Because home delivery involves a courier bringing physical cash to a specific address, confirming the recipient’s address details accurately matters more than it would with a digital delivery method like a bank deposit. An incorrect or incomplete address can delay delivery in a way that an account number error typically wouldn’t with a different delivery method.

Fees and exchange rates vary by amount, destination, and delivery method, and are subject to change.

How a home delivery transfer actually reaches the recipient

Home delivery typically works through a local partner network of agents or couriers operating in the recipient’s country, who physically bring cash to the address specified on the recipient’s behalf. Once a transfer is submitted and processed, the receiving partner schedules a delivery, often coordinating a specific time window with the recipient directly by phone, and the courier confirms the recipient’s identity, usually through a government-issued ID, before releasing the funds. Because this process depends on local infrastructure and courier availability, home delivery is generally offered only in specific regions and countries where a provider has established this kind of local partner network, rather than being universally available everywhere.

Who home delivery tends to serve

Home delivery is particularly valuable for recipients who face real practical barriers to reaching a bank branch, agent location, or ATM, such as elderly family members with limited mobility, recipients in rural areas far from the nearest financial services point, or anyone recovering from an illness or injury that makes travel difficult. For these recipients, the alternative to home delivery isn’t simply a slight inconvenience. It can mean genuinely struggling to access money that’s already been sent, which is exactly the gap this delivery method is designed to close. Confirming that home delivery is available for a specific recipient’s location before choosing it as the delivery method avoids planning around an option that isn’t actually offered in that particular area.

Common questions about home delivery

Is home delivery available everywhere?

No. Home delivery is offered only in select corridors and countries, depending on local logistics and courier partnerships. Checking whether it’s available for a specific destination before assuming it’s an option is a necessary first step.
How is home delivery different from cash pickup?

With cash pickup⁠(opens in new window), the recipient travels to an agent location to collect the money. With home delivery, a courier brings the cash directly to the recipient’s address instead, removing the need for the recipient to travel at all.
How long does home delivery take compared to other methods?

Timing varies by corridor and depends on courier logistics in the specific area, and it may take longer than a digital delivery method in some cases, since scheduling a courier visit is an additional step a bank deposit or mobile wallet credit doesn’t require. Checking the estimated delivery time shown for a specific transfer gives a clearer expectation than assuming it matches another delivery method.
Does home delivery cost more than other delivery methods?

Often, yes, since coordinating a courier to physically reach a specific address typically costs more to provide than crediting an account or wallet electronically. The exact difference varies by provider and corridor, so comparing the total cost of home delivery against other available options for a specific destination is worth doing before choosing it, especially if cash pickup or a bank deposit would also work for the recipient.

In Summary

Home delivery is a real and valuable receive option in the corridors where it’s available, particularly for recipients who face real barriers to reaching a bank or an agent location. Understanding when it’s available, and confirming address details carefully, helps the transfer reach its recipient smoothly. Send money with Remitly to see whether home delivery is available for your specific destination.

Transfer speed is an estimate depending on payment and delivery method, transaction review, and system availability. Fees and exchange rates vary by amount, destination, and delivery method, and are subject to change.

This publication is provided for general information purposes only and is not intended to cover all aspects of the topics discussed herein. This publication is not a substitute for seeking advice from an applicable specialist or professional. The content in this publication does not constitute legal, tax, or other professional advice from Remitly or any of its affiliates and should not be relied upon as such. While we strive to keep our posts up to date and accurate, we cannot represent, warrant, or otherwise guarantee that the content is accurate, complete, or up to date.