If you cannot access your account, it may be that you’ve entered the wrong password too many times and it needs to be reset. To do this, use our password reset tool. You can also select Sign In then Forgot your password? on Remitly.com or Forgot password from the welcome screen in the Remitly app.
If you know that you entered your password correctly, it’s possible we noticed unusual or suspicious behavior on your account and locked it as a precaution. Keeping your account and personal information safe is our top priority - we do this to protect you.
Don’t worry. Usually, this can be cleared up by providing us with some additional information about your relationship to the person you're sending to, or the payment method you're using to send money. Here are some common reasons we might need this information:
Reach out to us at firstname.lastname@example.org so that we can help clear this up for you. In your email, please provide the following information: