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Please check out our Frequently Asked Questions page. You might find the answer to your question there.

Transaction Status

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Customer Care

Tagalog speaking, 24/7 365 days a year.
English Speaking: 24 hours a day, 7 days a week
Spanish Speaking: 4AM - 10PM PT, 7 days a week
Email: service@remitly.com
Toll-free: (888) 736-4859
Currently, Spanish support from our customer service center in Nicaragua is limited for the safety of our employees. We apologize for the inconvenience this may cause.

Unable to get help from our FAQ’s? Please send us an email:

Our Complaint Policy

We are very sorry if our service has not met your expectations. If you have a complaint, our goal is to learn and address your concerns. Complaints between you and us regarding our service may be reported to us by email by using cad-complaints@remitly.com.

Corporate Contact

Remitly Canada, Inc.
250 Howe Street, 20th Floor,
Vancouver, BC V6C 3R8