Philippines Philippines

FAQs When Sending Money to the Philippines from Canada

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Top Questions

Which banks can I deposit to in the Philippines?

The Basics

How do I send money?

Which countries can I send money to?

How long does it take to send money to India?

How long does it take to send money to the Philippines?

Send Money

Which Canadian provinces can I send money from?

Which currencies can I send in?

How much money can I send?

How do I increase my sending limit? And when can I use it?

Delivery Options

Which banks can I deposit to in India?

Where are your Cash Pickup locations?

Do you offer door to door delivery?

Status Updates

How will my recipient know I am sending them money?

How will I know if my recipient received their money transfer?

My Account

How do I update my personal information?

How do I make changes to my transaction?

Do you support Business Accounts?

Can I send money on behalf of someone else?

I forgot or want to change my password. What do I do?

How do I cancel my transfer, or get a refund?

When will I receive my refund?

How can I view and print my transaction receipt?


Why are cookies required?

How is my payment and personal information protected?

What if I have a transaction on my account that I don't recognize?

Personal Information

Why do you need my bank, credit card, or loan statement or need me to verify a small amount deposited in my bank account?

Why do you need a copy of my government issued ID or proof of address?

Why do you check my credit history?

I already provided my bank and personal details at account creation, why do you need documents?

Why are you asking me questions about my transfer?

Why do you need to know where the money is coming from?

Fees & Rates

What are your fees for sending money to India?

What are your fees for sending money to the Philippines?

How and when are exchange rates determined?

What is your current Peso exchange rate for sending to the Philippines?

Why do you charge more for credit cards?

My card says debit. Why are you charging me additional fees?

Why are there two different exchange rates for sending to India?

Payment Information

How does sending money to the Philippines from my bank account work?

Why does it take longer to process a transaction if you pay with a bank account?

Receive Money

What is Globe GCash Wallet?

What does my recipient in the Philippines need to pick up their cash?

Special Promotions

Do you have any promotional offers? Who is eligible for them?

Do you have a referral program?

Where is my referral reward and how do I claim it?

Referral Program Details

How-to Videos

Do you have a walkthrough video to guide me through a transaction?