Navigating your asylum claim can be overwhelming. We understand this is a time of uncertainty as you settle into a new country. There’s a lot of waiting involved, and what to do next isn’t always clear.
Remitly is always working to keep its readers informed. We understand this is a sensitive time, as you deal with unfamiliar processes and deadlines. Resources for asylum seekers are invaluable, which is why we’ve put together a guide covering everything you need to know about the ARC card.
What exactly is the ARC card? Understanding the basics
ARC stands for Application Registration Card. This small, credit-card-sized document is issued by the UK Home Office to anyone who has submitted an asylum claim. Your ARC card confirms that you have an active asylum case under consideration.
An ARC is not: a travel document, a permanent ID card, or proof of immigration status.
The ARC card is also not a residence card, but it’s an important document you’ll need to obtain when you arrive in the UK. It helps prevent misunderstandings about your status, especially if you’re asked to present it when trying to access certain services.
Key features of the ARC card
Although it’s not legally considered ‘proof of identity’, the ARC card contains personal information you provided during your asylum screening, including:
- Your name
- A passport-sized photo
- Your nationality (or the nationality you claimed)
- Age (and if there’s a dispute over the age you’ve given)
- Home Office reference number
- Working rights status (permitted or restricted)
ARC card vs. eVisa
Your ARC card helps the Home Office, public services, and other organisations understand your status without requiring multiple documents. It makes navigating life in the UK easier while you wait for a decision on your asylum claim.
Some people confuse the ARC card with an eVisa (which has replaced the Biometric Residence Permit, or BRP). The eVisa is for individuals who have now received permission to remain in the UK. You can only obtain an eVisa once your asylum claim has been approved.
How do you get an ARC card? A clear step-by-step breakdown
Your ARC card is usually issued automatically after your asylum screening interview. In most cases, you don’t need to apply for it separately. However, if there’s a mix-up or delay, you may need to contact the Home Office to have your card issued correctly.
Step 1: Claim asylum
To claim asylum in the UK, you must have left your home country and be unable to return due to fear of persecution.
Persecution must be linked to one or more of the following:
- Your race
- Your religion
- Your political beliefs
- Any other factor putting you at risk
If your home country cannot provide adequate protection, forcing you to leave, you may be eligible for asylum. However, eligibility does not guarantee approval, so check the UK Home Office website for official eligibility rules and guidance.
You can claim asylum:
- Immediately upon entry to the UK
- After you’ve arrived via telephone
Families can seek asylum together, including children under 18. Dependents already in the UK can be included in your claim.
Note: The family reunion visa for refugees has been temporarily suspended until spring 2026. If your family is not yet in the UK, you’ll need to wait before applying for reunification.
Step 2: Attend an asylum screening
If you claim asylum on entry to the UK, an enforcement team will likely direct you to screening.
If you claim asylum after arriving, the screening normally takes place in Croydon, South London. You’ll need to contact the Home Office by phone to arrange an appointment.
Northern Ireland exception: If you enter through Northern Ireland, you’ll attend an appointment at the Home Office at Drumkeen House.
The ARC card is issued after the screening, not the asylum interview. Screening verifies your eligibility for asylum, and once confirmed, the Home Office issues your ARC card.
Step 3: Provide your current address
After screening, you’ll have to provide your current address. This ensures your ARC card is delivered and allows the Home Office to contact you if necessary.
If you change address after screening, update the Home Office promptly to avoid delays or lost cards.
If you’ve been provided accommodation, the Home Office will usually send your card to that address. This information should already be in the system, but bring any documents to confirm they have the correct information.
Step 4: Receive your ARC card by post
Once you receive your card, carry it with you whenever you leave the house. This ensures you can present it as proof of your current asylum status in the UK.
- The ARC card is valid for up to two years from the date of issue.
- You may be able to renew it if eligible.
- If any information on your card is incorrect, or if it’s lost or stolen, contact the Home Office immediately.
ARC card benefits explained: Why having one matters
While you wait for your asylum interview and a decision on your application, having an ARC can make day-to-day life easier. It does not give full access to public funds or unrestricted movement, but it serves as important proof that your claim is being processed.
Access to the NHS and healthcare
UK law allows asylum seekers to access the National Health Service (NHS) even without an ARC card, but many General Practitioners (GPs) may still request it.
Having your ARC makes healthcare access smoother. This includes:
- Registering with a GP
- Accessing non-emergency healthcare
- Communicating with local authorities and support charities
Asylum support and right to work
In most cases, asylum seekers aren’t permitted to work in the UK during their application process. As the right to work is limited, financial support is provided to cover essential living expenses.
If a decision has not been made after 12 months, you can apply for permission to work. If approved, your ARC card will be updated to show ‘Work Permitted’.
Even with permission, work is usually restricted, but it allows you to earn money while awaiting the Home Office’s decision.
Education
Your ARC doesn’t automatically grant the right to study, but it may be requested by educational institutions if you wish to begin or continue your studies in the UK.
Banking
Although the ARC card only shows your asylum status, some banks may accept it along with other documents to open a basic bank account. This is especially helpful if your living situation is temporary and you don’t yet have the right to work.
Still waiting? What to do before your ARC card arrives
Waiting for your ARC card can be stressful, especially if it hasn’t arrived when expected. Don’t panic if your card still hasn’t arrived, sometimes delays happen. If your card hasn’t arrived within two weeks of your screening, you can reach out to the Home Office by filling out an enquiry form.
While you wait, here are some tips and resources to help you stay organised and supported.
Keep all other Home Office documents safe
Organising your paperwork is an important step while you wait for your ARC. Having everything in order ensures you’re ready to present proof of your status at any time.
Use a binder or folder to keep documents in order for easy access. This could include:
- Your appointment letter or a copy of your asylum questionnaire
- Any correspondence given at the screening interview
- Temporary documents proving that you’ve made a claim
These documents can be crucial if you need to prove your status before your ARC arrives.
Understand your rights while waiting
Even without your ARC, as an asylum seeker, you are entitled to certain rights and services while your application is being processed.
Immigration processes can feel overwhelming, and it may seem like you have no support—but that isn’t true. While you might not have access to full public benefits, you can access help with emergency accommodation, legal advice, and healthcare.
Get support from reputable organisations
If you’re in London or Croydon, there are excellent organisations that help asylum seekers navigate the waiting period as well as the entire asylum process. Some examples include:
- Provides resources for asylum seekers in London, such as legal guidance and local support services.
Services offered in Croydon are through the Immigration and Asylum Support Service (IASS) and include:
- Temporary financial support
- Social care
- Accommodation
Funded by the Home Office, Migrant Help provides support with:
- Accommodation
- Advice on asylum support
- Reporting issues with ARC cards
This organisation doesn’t just help guide you through the screening process. Its services also include:
- Step-by-step guide to the entire asylum-seeking process
- Legal education
- Immigration assistance
Refugee Council provides a wide range of services, which include assisting children and young people seeking asylum. Here are just a few services that the organisation provides:
- Welfare rights
- Housing
- Access to health services
Receiving your ARC card is one of the first and most important steps when seeking asylum in the UK. This card confirms your status and helps you access key services while your application is being processed. Starting a new life in a different country comes with many challenges, but understanding what to do, especially in the beginning, can make things a little easier.
Don’t hesitate to reach out to support organisations and ask questions. Your ARC card entitles you to access services and support that can help you and your family start building a new future.
For more resources, check out our Immigration & Living Overseas section on the Remitly blog.
FAQs
How long is an ARC card valid for?
Your ARC card is valid for up to two years from the date of issue.
Can I use my ARC card to open a bank account?
Yes, your ARC can help you open a basic bank account in the UK while your application is being processed.
My ARC card says ‘work restricted’. What does that mean?
If your ARC shows ‘work restricted’, this means you’re unable to work in the UK while you await a decision on your asylum application.
What should I do if my ARC card is lost, stolen, damaged, or incorrect?
If you need a replacement or corrections, contact the Home Office, get in touch with Migrant Help, or fill out an enquiry form online.