Philippines Philippines

Below you'll find answers to frequently asked questions

If you still need assistance contact us. Our customer care team is available 24/7.

Top Questions

Can I track the status of my transfer?

How do I change or cancel my transfer?

What are your transfer limits?

How do I manage my Remitly account?

How do I use Remitly to send money?

The Basics

Where can I find information about exchange rates, transfer fees, and which currencies Remitly supports?

How does my recipient receive money?

What bank, cash pickup, home delivery, and mobile wallet partners do you support?

How fast can I send money with Remitly?

How do I update my recipient’s information?

Does Remitly have a referral program?


What information does Remitly require and why?

Why is my transaction being reviewed by your partner?

How does Remitly keep my account and personal information safe and secure?

Why is my account locked?