Frequently Asked Questions

All Questions

Why do you need to know where the money is coming from?

As a licensed Money Services Business, Remitly and its banking partners are required to comply with government-mandated requirements, which include having procedures in place to prevent and detect money laundering. For your safety and convenience, we attempt to satisfy this requirement through secure, automated methods. However, when these automated methods are unsuccessful we may need you to provide information to us. Sometimes this information consists of understanding the “source of funds” for our customers' transactions.

We understand that conversations about your finances are deeply personal and appreciate your cooperation. Remember that all information you provide is securely stored in accordance with our privacy policy.