Frequently Asked Questions

All Questions

How and when are exchange rates determined?

About our exchange rates

Our exchange rates are based on the constantly changing global currency markets. These markets and our exchange rates may fluctuate at any time of the day. We are committed to offering competitive locked-in exchange rates. This means that the rate you see when you begin the transfer process will be the rate you receive when your transfer completes.

About interbank rates

Exchange rates found in newspapers and on finance websites are usually interbank rates, which are not available directly to individuals. Instead, interbank rates are used when banks trade in bulk directly with other banks.