VISION AND VALUES

We're passionate about what we do – impacting lives across continents

Vision

Remitly's vision is to transform lives with trusted financial services that transcend borders. Focus has always been a key part of our strategy and our initial laser focus is on transforming the global remittance industry. Over time, we will leverage our trusted financial services brand and our global network to extend into additional, complementary products.

We accomplish our vision by relentlessly focusing on culture. We’ve created Remitly’s Cultural Values, which embody how an exemplary Remitly team member and the overall Remitly team works to deliver on promises to customers everyday. That starts with putting customers at the center of everything we do.

Cultural Values

Customer centricity

We create exceptional products that delight our customers.
We proactively solve the right customer problems by deeply understanding their needs, challenges, and emotional drivers. Behind every customer is a story and a person, and they choose experiences that deliver real value

Be an owner

We think, act, and make decisions as owners of Remitly.
We hold ourselves accountable for company outcomes, driving success for Remitly above team or individual goals. We prioritize the long-term and are willing to delay immediate gains to create outsized value for customers.

Dive deep

We roll up our sleeves and stay connected to the details.
We start with ‘the why’ and are clear on the problems we’re solving. We operate at all levels and audit frequently, with an intense focus on the details that matter the most. We elevate insights that drive better decisions and impact.

Hire & grow exceptional people

We scale our culture by hiring unique and diverse talent.
We seek people who embrace challenges to drive impact, and who grow in their craft – on the job, and through our values. We look for exceptional people with “agency” who take initiative to find solutions when facing conflicts or challenges, own their thoughts and behaviors, and have confidence in their abilities.
We coach and invest to help each other succeed.

Stand for excellence

We push past discomfort to raise the standard to deliver on our promises.
We set and uphold a high bar for customers, ourselves, and each other. We challenge the status quo and think creatively to go beyond constraints. By speaking up and debating ideas directly, we sharpen our thinking.

Bias for action

We move with focus and urgency.
We act on what matters most and iterate with speed until we deliver exceptional value to our customers. We take action with a foundation of trust in ourselves and each other.

Reimagine what’s possible

We take risks, adapt, and learn as we go.
We drive progress with a focus on the bigger picture and long-term impact. When we have setbacks or make mistakes, we own them, openly share our learnings, and jump right back in.

Data driven

We improve our judgment and decisions through data and logic.
We use qualitative and quantitative insights to improve our judgment and make better decisions. We are structured, rational, and logical in our approach to solving problems and uncovering new opportunities.

Aim for the stars

We set ambitious goals and dream big.
We never settle, we think long-term, are willing to take risks, and create amazing customer experiences.

Continuously improve

We are humble, curious, and self-driven learners.
We hold a high bar for ourselves, work hard to find the “best” way to do something, then keep trying to find an even better way. We lean into discomfort to stretch and grow.

Earn trust through integrity

We do what’s right, even when it’s hard.
We have zero tolerance for unethical people, products, practices or partners. We earn the trust of our customers, partners and teammates by improving our company and individual credibility, reliability, and the safety and security we provide to others

Lead authentically

Everyone is a leader.
We are open, self-aware, and enthusiastically share knowledge and context to help others succeed. We bring clarity, optimize for impact, and are change leaders. We are unafraid to say what we don’t know and ask questions to learn.

Be a compassionate partner

We extend empathy beyond feelings into action.
We value positive, long-lasting relationships. We listen with curiosity, seek to understand, assume positive intent, treat everyone with respect, and advocate for each other.

Constructively direct

We share challenging feedback directly.
We are first clear about our own intent and thoughtful in our approach, then give feedback that’s constructive, compassionate, timely, and actionable. We actively seek feedback to grow.

Joyful

We are optimistic and want to make a difference.
We celebrate how lucky we are to serve our customers and mission, and get deep satisfaction from working on problems bigger than ourselves. We grow our resilience through gratitude and have fun on the journey with our dedicated and talented teammates.

Be global

We are united by serving our customers.
As a worldwide team, we are open, curious and value each other’s diverse experiences, cultural backgrounds, strengths, and perspectives. We invest in connecting with each other and being inclusive and flexible as we partner together to serve our customers.