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不正行為や詐欺の被害に遭われた方のためのリソース

対処方法やサポート情報をRemitlyのガイドでご確認いただけます。不正行為や詐欺の報告方法や、世界各地域のサポートサービスへのアクセス方法をご紹介します。

不正行為や詐欺の被害に遭うことは、精神的にも経済的にも大きなストレスとなります。フィッシングメール、偽の求人情報、信頼できる企業を装った人物による詐欺など、詐欺には様々な種類がありますが、被害者が被る負担に差はありません。自分が狙われていることに気づくと、打ちのめされたような気分になります。しかし、あなたはひとりではありません。自分自身を守り、気分を回復させるために、今すぐできることがあります。

このガイドでは、迅速に対処する方法、世界各地の信頼できるサポートサービスを見つける方法をご紹介します。
Person checking bank account online

今すぐやるべきこと

1. 通報

最寄りの警察署に不正行為または詐欺を通報しましょう。電話番号、メールアドレス、支払い領収書、スクリーンショットなどの詳細情報もあわせて報告します。通報することにより、被疑者を特定できる可能性があり、他の人々への被害を食い止めることができます。

2. 銀行または支払いプロバイダーへの連絡

相手に送金してしまった場合、または個人情報を共有してしまった場合は、銀行、クレジットカード会社、または利用した決済サービスに連絡してください。取引の停止や取り消しが可能かどうか確認しましょう。また、口座・アカウントに不審な動きがないか確認します。

送金アプリを使用した場合は、そのアプリに直接連絡してください。Remitlyを利用して送金された場合は、当社のヘルプセンター⁠ （別ウィンドウで開きます）に状況をご報告ください。

3. アカウントおよび情報の保護

まずは銀行、メール、ソーシャルメディアのアカウントのパスワードを変更しましょう。信用情報に不正利用警告を設定してください（お住まいの国で提供されている場合）。これにより、新規口座開設前における貸主による本人確認の実施が必須になります。銀行やクレジットカードの利用明細を定期的に確認し、不審な取引がないかチェックしましょう。身に覚えのない取引があった場合は、直ちに報告してください。
Person making a phone call on mobile

不正行為または詐欺の報告先：地域のリソース

Becoming a victim of scam or fraud can feel lonely, but you are not alone. There are people available to help. If you want to report what happened, get support, or help stop others from being harmed, here are some resources from different countries that can help you.

オーストラリア

The Australian Competition and Consumer Commission (ACCC) manages Scamwatch. Here, you can report scams, find out how to keep yourself safe, and access help such as financial and emotional counselling. Victims of scams, identity theft, or other cybercrimes such as email compromise can also get recovery support from the Australian Cyber Security Centre (ACSC) or speak with an advisor through their hotline. Free financial counselling is also available through the National Debt Helpline for people affected by financial loss.

ブラジル

Banco Central do Brasil (BCB) – the financial regulator; takes complaints against banks/payment institutions for fraud (unauthorized Pix, phishing, etc.) via its RDR (Registro de Reclamações) system.

カナダ

The Canadian Anti-Fraud Centre outlines steps victims can take to report fraud and scams, limit further damage, and protect their identity. It includes guidance on contacting financial institutions and law enforcement, as well as how to document and report the incident.

Chile

The Servicio Nacional del Consumidor (SERNAC) handles consumer complaints and can be reached through its website's complaints section if your scam involved a purchase or service. For online fraud specifically, victims can go to the Policía de Investigaciones (PDI), particularly its Cybercrime Investigation Brigade, and it's also important to file a formal complaint with the Ministerio Público (Public Prosecutor's Office) to open a criminal investigation. Carabineros de Chile is another option, either in person or through its Comisaría Virtual (online portal). If your bank card or account was involved, Chile's Ley de Fraudes (Law 20,009) sets reimbursement timelines for banks (generally up to 10 business days for amounts under 35 UF). For informational purposes only; specific eligibility can depend on individual circumstances, so contacting your bank directly is the best way to understand your situation.

EU

Victim Support Europe offers emotional support and guidance to victims of crime, including fraud and domestic financial abuse, in participating EU countries. The European Commission also offers country-specific information about victims’ rights and how to access help after a crime.

We’ve also highlighted services from a few EU member states that may be most relevant to our customers.

France

France offers several services for fraud and scam victims. You can report internet-related scams directly through THESEE, get cybersecurity and scam assistance via Cybermalveillance.gouv.fr⁠ （別ウィンドウで開きます）, or contact your nearest police station for in-person support.

Germany

The website hilfe-info.de⁠ （別ウィンドウで開きます）, managed by the German Federal Ministry of Justice, provides official information for victims of crime, including how to access emotional and legal support. You can find local police advice centers, call the national victim helpline⁠ （別ウィンドウで開きます） for confidential assistance, or report fraud and scams directly to police via Onlinewache portals.

Ireland

Citizens Information⁠ （別ウィンドウで開きます） offers independent support on money, legal, health, and other consumer issues, and can direct people to services like MABS (Money Advice and Budgeting Service)⁠ （別ウィンドウで開きます）, which provides confidential financial advice for people in debt or facing financial difficulties. You can also report fraud and access dedicated victim assistance through your local Garda Victim Service Offices.

Italy

Scams and online fraud in Italy can be reported through the Polizia Postale’s online portal⁠ （別ウィンドウで開きます） or to the Guardia di Finanza⁠ （別ウィンドウで開きます）. Victims of fraud can also access free support through Rete Dafne Italia, a national victim-assistance network.

Netherlands

Slachtofferhulp Nederland⁠ （別ウィンドウで開きます） provides free emotional and practical support to victims of crime, including fraud. You can report scams and fraud to the national Fraudehelpdesk⁠ （別ウィンドウで開きます）, supported by the Ministry of Justice and Security, which directs victims to the appropriate organizations for further assistance. You can also file a police report through the Dutch National Police.

Spain

Spain provides a confidential and free cybersecurity hotline (017) through INCIBE⁠ （別ウィンドウで開きます）. You can also file a police report online through the Guardia Civil⁠ （別ウィンドウで開きます）. Victims of fraud and other crimes can access free legal, psychological, and social assistance through Spain’s nationwide Victim Support Offices⁠ （別ウィンドウで開きます） (Oficinas de Asistencia a las Víctimas del Delito).

日本

The National Police Agency (NPA) manages several national hotlines for fraud and scam reporting including #9110 for police consultation and “0120-344-999” to report investment scams to the Japan Securities Dealers Association . You can also report scams anonymously at “0120-924-839.”

New Zealand

Netsafe – NZ's dedicated online-safety/scam helpline. Netsafe is New Zealand's go-to helpline for online safety and scams.

New Zealand Police – report fraud/scams (non-emergency 105; online reporting available).

Financial Markets Authority (FMA) – for investment-scam specific reporting.

シンガポール

If you are targeted by a fraud or scam, tell the Singapore Police Force. The Singaporean government provides a dedicated resource for scam victims, including clear steps to protect yourself from further losses and tools to report scams quickly. It also offers community referrals for mental-wellbeing, counselling, and financial assistance for victims.

アラブ首長国連邦

The Dubai Financial Services Authority (DFSA) gives tips on how to spot and stay away from scams in the UAE and steps you can take to report scams. You can also report cybersecurity incidents or online fraud through the UAE Cybersecurity Council’s official portal.

イギリス

Report Fraud is the UK’s main center for fraud and cybercrime. They may connect you with the National Fraud Victim Care Unit, which is a help option that gives you personal support. You can also access advice from the National Cyber Security Centre (NCSC) on how to respond and recover if you’ve been the target of an online scam, identity theft, account compromise or other cyber incident.

Find more UK specific scam resources here: What to Do After Getting Scammed (UK Guide) – Remitly⁠ （別ウィンドウで開きます）

アメリカ

The Federal Trade Commission collects reports about fraud and scams. They partner with over 2,800 law enforcement groups.

AARP Fraud Watch Network Helpline provides fraud and scam victims with action steps, emotional support from trained peers, guidance for concerned families, and referrals to law enforcement and fraud investigators.

Better Business Bureau (BBB) Scam Tracker allows you to report scams so others can be warned. Verified reports are added to a public scam database that helps people spot and avoid similar schemes. BBB may follow up for more details or route certain reports as business complaints when needed. Reports are also shared with law enforcement to help stop scammers.

Not Listed?

If your country is not on this list, first reach out to your local police or cybercrime unit. Be sure to also contact your bank or money provider.

不正行為、詐欺、サイバーセキュリティのについての詳細情報

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