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Ressources pour les victimes de fraudes et d'arnaques

Agissez et trouvez de l'aide grâce au guide de Remitly. Découvrez comment signaler les fraudes et les arnaques et accédez à des services d'assistance dans le monde entier.

Être victime d'une fraude ou d'une arnaque peut être une expérience très stressante, tant sur le plan psychologique que financier. Il peut aussi bien s'agir d'un e-mail d'hameçonnage que d'une fausse offre d'emploi, comme d'une personne se faisant passer pour un représentant d'une entreprise en laquelle vous avez confiance. Lorsque vous vous rendez compte que vous avez été ciblé, il est normal de se sentir bouleversé. Mais n'oubliez pas que vous n'êtes pas seul. Vous pouvez agir dès maintenant pour vous protéger et retrouver votre tranquillité d'esprit.

Ce guide a pour but de vous apprendre à agir rapidement et à trouver des services d'assistance fiables dans le monde entier.
Person checking bank account online

Étapes à suivre immédiatement

1. Signaler l'incident

Signalez l'arnaque ou la fraude à votre service de police local. Fournissez des informations telles que les numéros de téléphone, les adresses électroniques, les reçus de paiement et les captures d'écran. Le signalement aide les autorités à trouver les responsables et à empêcher que d'autres personnes ne soient également touchées.

2. Informer votre banque ou votre fournisseur de services de paiement

Si vous avez envoyé de l'argent ou partagé vos informations, contactez votre banque, votre fournisseur de carte de crédit ou le service de paiement que vous avez utilisé. Demandez-leur s'ils sont en mesure d'interrompre ou d'annuler la transaction. Surveillez également votre compte pour détecter toute activité inhabituelle.

Si vous avez utilisé une application de transfert d'argent, contactez-les directement. Si vous avez envoyé de l'argent avec Remitly, veuillez nous signaler les faits par l'intermédiaire de notre centre d'aide⁠ (s'ouvre dans une nouvelle fenêtre).

3. Protéger vos comptes et vos informations

Mettez à jour vos mots de passe, en commençant par ceux de votre banque, de votre messagerie électronique et de vos comptes de réseaux sociaux. Si votre pays le propose, mettez en place une alerte à la fraude sur votre dossier de crédit afin que les prêteurs soient obligés de vérifier votre identité avant d'ouvrir de nouveaux comptes. Examinez régulièrement vos relevés bancaires et de cartes de crédit pour y déceler toute activité inhabituelle et signalez immédiatement les transactions non reconnues.
Person making a phone call on mobile

Où signaler une fraude ou une arnaque : ressources locales

Becoming a victim of scam or fraud can feel lonely, but you are not alone. There are people available to help. If you want to report what happened, get support, or help stop others from being harmed, here are some resources from different countries that can help you.

Australie

The Australian Competition and Consumer Commission (ACCC) manages Scamwatch. Here, you can report scams, find out how to keep yourself safe, and access help such as financial and emotional counselling. Victims of scams, identity theft, or other cybercrimes such as email compromise can also get recovery support from the Australian Cyber Security Centre (ACSC) or speak with an advisor through their hotline. Free financial counselling is also available through the National Debt Helpline for people affected by financial loss.

Brésil

Banco Central do Brasil (BCB) – the financial regulator; takes complaints against banks/payment institutions for fraud (unauthorized Pix, phishing, etc.) via its RDR (Registro de Reclamações) system.

Canada

The Canadian Anti-Fraud Centre outlines steps victims can take to report fraud and scams, limit further damage, and protect their identity. It includes guidance on contacting financial institutions and law enforcement, as well as how to document and report the incident.

Chile

The Servicio Nacional del Consumidor (SERNAC) handles consumer complaints and can be reached through its website's complaints section if your scam involved a purchase or service. For online fraud specifically, victims can go to the Policía de Investigaciones (PDI), particularly its Cybercrime Investigation Brigade, and it's also important to file a formal complaint with the Ministerio Público (Public Prosecutor's Office) to open a criminal investigation. Carabineros de Chile is another option, either in person or through its Comisaría Virtual (online portal). If your bank card or account was involved, Chile's Ley de Fraudes (Law 20,009) sets reimbursement timelines for banks (generally up to 10 business days for amounts under 35 UF). For informational purposes only; specific eligibility can depend on individual circumstances, so contacting your bank directly is the best way to understand your situation.

Union européenne

Victim Support Europe offers emotional support and guidance to victims of crime, including fraud and domestic financial abuse, in participating EU countries. The European Commission also offers country-specific information about victims’ rights and how to access help after a crime.

We’ve also highlighted services from a few EU member states that may be most relevant to our customers.

France

France offers several services for fraud and scam victims. You can report internet-related scams directly through THESEE, get cybersecurity and scam assistance via Cybermalveillance.gouv.fr⁠ (s'ouvre dans une nouvelle fenêtre), or contact your nearest police station for in-person support.

Germany

The website hilfe-info.de⁠ (s'ouvre dans une nouvelle fenêtre), managed by the German Federal Ministry of Justice, provides official information for victims of crime, including how to access emotional and legal support. You can find local police advice centers, call the national victim helpline⁠ (s'ouvre dans une nouvelle fenêtre) for confidential assistance, or report fraud and scams directly to police via Onlinewache portals.

Ireland

Citizens Information⁠ (s'ouvre dans une nouvelle fenêtre) offers independent support on money, legal, health, and other consumer issues, and can direct people to services like MABS (Money Advice and Budgeting Service)⁠ (s'ouvre dans une nouvelle fenêtre), which provides confidential financial advice for people in debt or facing financial difficulties. You can also report fraud and access dedicated victim assistance through your local Garda Victim Service Offices.

Italy

Scams and online fraud in Italy can be reported through the Polizia Postale’s online portal⁠ (s'ouvre dans une nouvelle fenêtre) or to the Guardia di Finanza⁠ (s'ouvre dans une nouvelle fenêtre). Victims of fraud can also access free support through Rete Dafne Italia, a national victim-assistance network.

Netherlands

Slachtofferhulp Nederland⁠ (s'ouvre dans une nouvelle fenêtre) provides free emotional and practical support to victims of crime, including fraud. You can report scams and fraud to the national Fraudehelpdesk⁠ (s'ouvre dans une nouvelle fenêtre), supported by the Ministry of Justice and Security, which directs victims to the appropriate organizations for further assistance. You can also file a police report through the Dutch National Police.

Spain

Spain provides a confidential and free cybersecurity hotline (017) through INCIBE⁠ (s'ouvre dans une nouvelle fenêtre). You can also file a police report online through the Guardia Civil⁠ (s'ouvre dans une nouvelle fenêtre). Victims of fraud and other crimes can access free legal, psychological, and social assistance through Spain’s nationwide Victim Support Offices⁠ (s'ouvre dans une nouvelle fenêtre) (Oficinas de Asistencia a las Víctimas del Delito).

Japon

The National Police Agency (NPA) manages several national hotlines for fraud and scam reporting including #9110 for police consultation and “0120-344-999” to report investment scams to the Japan Securities Dealers Association . You can also report scams anonymously at “0120-924-839.”

New Zealand

Netsafe – NZ's dedicated online-safety/scam helpline. Netsafe is New Zealand's go-to helpline for online safety and scams.

New Zealand Police – report fraud/scams (non-emergency 105; online reporting available).

Financial Markets Authority (FMA) – for investment-scam specific reporting.

Singapour

If you are targeted by a fraud or scam, tell the Singapore Police Force. The Singaporean government provides a dedicated resource for scam victims, including clear steps to protect yourself from further losses and tools to report scams quickly. It also offers community referrals for mental-wellbeing, counselling, and financial assistance for victims.

Émirats arabes unis

The Dubai Financial Services Authority (DFSA) gives tips on how to spot and stay away from scams in the UAE and steps you can take to report scams. You can also report cybersecurity incidents or online fraud through the UAE Cybersecurity Council’s official portal.

Royaume-Uni

Report Fraud is the UK’s main center for fraud and cybercrime. They may connect you with the National Fraud Victim Care Unit, which is a help option that gives you personal support. You can also access advice from the National Cyber Security Centre (NCSC) on how to respond and recover if you’ve been the target of an online scam, identity theft, account compromise or other cyber incident.

Find more UK specific scam resources here: What to Do After Getting Scammed (UK Guide) – Remitly⁠ (s'ouvre dans une nouvelle fenêtre)

États-Unis

The Federal Trade Commission collects reports about fraud and scams. They partner with over 2,800 law enforcement groups.

AARP Fraud Watch Network Helpline provides fraud and scam victims with action steps, emotional support from trained peers, guidance for concerned families, and referrals to law enforcement and fraud investigators.

Better Business Bureau (BBB) Scam Tracker allows you to report scams so others can be warned. Verified reports are added to a public scam database that helps people spot and avoid similar schemes. BBB may follow up for more details or route certain reports as business complaints when needed. Reports are also shared with law enforcement to help stop scammers.

Not Listed?

If your country is not on this list, first reach out to your local police or cybercrime unit. Be sure to also contact your bank or money provider.

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