Sending money with Remitly is easy! We give you choices so you can decide how you want to send or receive money.

First, use your email address to create a free account on our website or through our app in the App Store or Google Play. Enter the amount of money you want to send, your recipient’s information, and your payment information.

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Your transfer is important to us, so we provide status updates that allow you to easily track your transfer. When you first submit your transfer, you’ll receive a receipt with your reference number. We will send you an update if you make any changes to the transfer, or if it is delayed for any reason.

After the transfer completes, both you and your recipient will receive a notification that the money has arrived.

At any time you can sign into your account and select “Transactions” to view all of your status updates.

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You can make changes to your password, address, phone number and email address through our website or app.

To make changes to your account information, first go to your account Settings

1. Sign in to your account.
2. Select “Settings”.
3. From “Settings”, select “Profile information”.

To change your password

1. Select “edit password”.
2. Enter your current password.
3. Enter your new password twice.
4. Select “change password” to complete and save your changes.

To change your address

1. Select “edit address”.
2. Enter your new address.
3. Select “change address” to complete and save your changes.

To change your phone number

1. Select “edit phone number”.
2. Enter your new phone number.
3. Select “change phone number” to complete and save your changes.

To change your email address

1. Select “edit email address”.
2. Enter your new email address
3. Select “change email” to complete and save your changes.

If you have any additional questions, please contact us.

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To change a transfer

You can make changes to your recipient or delivery method if your transfer is not already complete. Simply contact us and provide your reference number, and we’ll help you with any changes you’d like to make.

Changes will be applied immediately and may cause your transfer to be delayed.

To cancel a transfer

Remitly has made this easy to do when logged in from our website or app:

1. Locate your transfer receipt by clicking “Transfer history” on Remitly’s website or “Transfer details” in our app.
2. Go to the bottom of your Remitly receipt, and select "Cancel transfer."
3. We will ask you to provide a reason for your cancellation. Providing this reason will help us improve our service.
4. Once your transfer is cancelled we will provide you with a new receipt and send you an email confirming your cancellation and your refund status.

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We work hard to protect your information and to ensure your peace of mind, and have a robust security system to keep you safe around the clock.

• Our bank-level security uses 256-bit encryption so all the information you send to us remains private and secure. For example, the whole Remitly.com website (even when you don't log in), is served via encrypted, secure pages.
• The servers that we use to store your information are protected both physically and electronically. They are behind a firewall and do not directly connect to the Internet.
• We are certified PCI-DSS compliant and are highly regulated by government agencies to keep your valuable information safe.

If you encounter an unauthorized charge from Remitly, please contact us immediately so that we may secure your account and investigate the activity.

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Yes! Our Remitly Rewards program rewards you and every friend you refer who signs up and sends money with Remitly for the first time. And the best part? There’s no limit to how many new customers one person can refer.

To get started, just click “Earn rewards” on our website or in our app. You can share your unique referral link with your friends through social media, text message, or email.

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As a licensed money services business, Remitly and its banking partners are required to comply with government-mandated verification requirements, which include validating customers' personal information.

For your safety and convenience we will use information that you provide to verify your identity electronically. However, in some cases we may ask for additional documentation, such as your ID, a bank statement, or official piece of mail.

In some cases we may ask about the nature of your remittance. This information gives us a better understanding of who you are sending money to and your reason for using Remitly. This understanding not only allows us to meet our regulatory obligations, but also, more importantly allows us to continually improve our service to you.

Any information you provide to Remitly is securely stored in accordance with our privacy policy.

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Although debit and credit cards may have the same “Visa” and “Mastercard” logos there is a higher processing fee for credit cards. As a result, we add an additional charge for credit card transactions. This allows us to keep our prices as low as possible when you use your bank account or debit card to send money safely and quickly to the country you have selected.

The additional charge is added to your net send amount if you use a credit card. Whenever possible, we encourage you to use a debit card or bank account.

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A Declaración de Pago (also known as "Declaración de Poder") is a form required by the Colombian government allowing international money transfers to Colombian bank accounts.

To send money to a bank account in Colombia, the recipient needs to successfully submit a Declaración de Pago form with their bank.

Here is how your recipient can complete this form when sending a bank deposit to Bancolombia, Davivienda, or BBVA:

Bancolombia

• Bancolombia provides an online automated service called Abono Automatico. This Abono Automatico form meets the Declaración de Pago requirements. Your recipient can visit Bancolombia’s website and fill out the online form by following these easy steps.

Davivienda

• Davivienda provides an online automated service called Transferencias Bancarizadas desde el exterior hacia Colombia. This online automated service meets the Declaración de Pago requirements. Your recipient can visit Davivienda’s website and fill out the online form by following these easy steps.

BBVA

• BBVA unfortunately does not allow your recipient to submit the Declaración de Pago online. In order to meet this requirement, your recipient will need to visit the bank and fill out the form in person.
• If you are sending to yourself, please contact your local BBVA bank to get more information on how to fulfill this requirement from the US.

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