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Due to COVID-19 safety precautions, we are operating with limited staff and wait times are longer than usual. We remain committed to serving you. If your issue is not urgent, we encourage you to search for answers on our Help Center.

Setting up a new life and job in a new country is a huge step in anyone’s life. At Remitly, we understand the upheaval, and also the importance of being able to send money back to your loved ones at home, without falling foul of unkind exchange rates and excessive transfer fees. As we’re purely Internet based, we don’t have to cover huge offline overheads and can pass on the savings to our millions of customers around the world. 
 
Ready to send money online to Turkey with Remitly? Simply create a free profile with us, and then input the amount you’d like to transfer to your recipient. We can then let you know the up-to-date exchange rate we offer, any relevant transfer fees, and also show how much your recipient will collect in Turkish lira. 
 
All you then have to do is enter your payment details, along with some basic information about your recipient, and you’ll be able to send money by bank transfer, or through your debit or credit card. We work alongside major banks in Turkey, such as Ziraat Bankasi and VakifBank, meaning any deposits will be swift and secure. We can also send over SMS updates to keep you updated throughout the transfer of funds.

As a trusted remittance service, we take security extremely seriously. All accounts on Remitly are accessed by way of a secure server connection, protected by industry-standard 256-bit encryption. Our full KYC (Know Your Customer) compliance protocol is another security factor, while our customers’ card details are kept safe by Verified by Visa and Mastercard SecureCode. 
 
Remitly is registered by the HMRC as a money service business, and we’re regulated by the Financial Conduct Authority. If you ever need to speak to us about a point of concern, or just have a question about your transactions, our customer service team is on hand right around the clock by phone, email or web chat, so any issues can be resolved as soon as possible.

As a welcome gift from Remitly, you won’t be charged any transfer fee on your first transaction with us. Going forwards, you can always be sure of great exchange rates with us, and fees from £ per transaction if you’re sending money through our Economy service and from £ per transaction when sending through our rapid Express service. Either way, those receiving money from you won’t be charged any transfer fees by Remitly. And, if your transfer is delayed for any reason, our delivery promise means you’ll get a refund on your transfer fees upon request.

Remitly gives you a choice when it comes to how quickly you’d like the money to get to your recipient. If time is pressing and funds need to be there as soon as possible, then select the Express option. Otherwise, the Economy option will have the money to your friend or family member in around two hours. Either way, it will take only a few minutes to arrange things on your computer or mobile device, and our email and text updates can ensure your recipient knows what’s happening.

The transactions will be swift and no transfer fees will be charged to your loved ones in Turkey. But how would you like them to collect the money? There are two options available to you. First, you can transfer directly to their bank account, which is perhaps the most fuss-free way of doing things. But what if your recipient doesn’t have a bank account, or would like to have the money in cash form immediately? No problem – just opt for the cash pickup service, which means they just have to turn up at a designated pickup location with their ID and reference number, and the money can be collected.