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Our Complaint Policy
We are very sorry if our service has not met your expectations. If you have a complaint, our goal is to learn and address your concerns. Complaints between you and us regarding our service may be reported to us by email by using firstname.lastname@example.org.
If you are not happy with how we have handled your complaint you are encouraged to contact the UK Financial Ombudsman Service (“FOS”). The FOS is a free, independent service which might be able to settle a complaint between you and us. You can obtain further information regarding the FOS and their contact details via www.financial-ombudsman.org.uk. The FOS will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may also be submitted for online resolution via the European Online Dispute Resolution Platform accessible at: http://ec.europa.eu/odr.
Remitly U.K., Ltd.
96 Wilton Road
Remitly U.K., Ltd. is regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (reference number: 728639) for the provision of payment services. We are also registered by the HMRC as a money service business (with registration number 12861136). Remitly U.K., Ltd. is a limited liability company registered in England with registered number 09896841. Registered address: Welby House, 96 Wilton Road, London SW1V 1DW