The Remitly website and app are available 24/7. Our customer service team is at limited staffing due to COVID-19 and focused on online Chat. Wait times are longer than normal. Visit our Help Center for more.
Due to COVID-19 safety precautions, we are operating with limited staff and wait times are longer than usual. We remain committed to serving you. If your issue is not urgent, we encourage you to search for answers on our Help Center.View our Help Center
When you’ve moved to live and work in a new country, one of your priorities might be sending money back home to your loved ones. At Remitly, we understand the importance of being able to do this swiftly, without paying excessive fees. That’s why millions of people around the world come to us to transfer funds safely and securely, at great rates.
Sending money from the United Kingdom to Ghana? Simply set up a free Remitly profile, tell us how much you’d like to transfer, and how fast you’d like the money to get there. You’ll instantly be able to see the current exchange rate we offer, the relevant fees, and how much your recipient will get in Ghanaian cedis.
Once you give us the relevant information about your recipient – such as their name and bank details – along with your own payment details, you can then go ahead with
sending the funds via bank transfer or through your debit or credit card. We work with Ghana-based banks including GCB and Ecobank, and mobile wallets like MTN, so you’ll know your money is secure during the transaction. WhatsApp and SMS updates on the transfer process are available, so you’re kept in the know every step of the way.
As you’d expect from a trusted remittance service, Remitly is regulated by the Financial Conduct Authority and registered by the HMRC as a money service business. We also work closely with major banks in both Ghana and the UK, and these partnerships provide extra peace of mind for the millions of people who rely on Remitly to send money to their loved ones.
Remitly accounts are accessed through a secure-server connection with 256-bit encryption – the industry standard. We also have full KYC (Know Your Customer) compliance in place, while our customers’ debit and and credit card details are kept secure by Verified by Visa and Mastercard SecureCode. On top of that, any urgent queries and concerns can be addressed 24/7 by our customer support team, who are available by phone, web chat or email.
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If it’s your first transaction through Remitly, you won’t be charged any transfer fees and you’ll also benefit from a boosted foreign exchange rate. Following that, all money transfers will come with great exchange rates, and you can choose a delivery service to suit you, with fees from £0.99 per transaction when using our cost-effective Economy service and from £1.99 when using our super-fast Express service. By the way, the person receiving your money will not be charged any transfer fees by Remitly, and if the money is delayed beyond the promised transfer date for any reason, you’ll get your transfer fees refunded in full upon request.
You can quickly complete the money transfer through Remitly using any computer or mobile device. The speed of the transfer itself is down to which of our services you select. If time is of the essence, then pick the Express service, which lets your recipient instantly pick up the money. If things aren’t quite so urgent, you can pick the Economy service, which will transfer funds in around two hours. Our email, text and WhatsApp updates can keep everyone up to speed on the transfer itself, so the whole process is transparent from start to finish.Click here to see the list of our bank partners in Ghana
One of the most convenient ways to transfer money to Ghana is to send it directly to MTN, a mobile phone e-wallet. You can also deposit the funds straight into your recipient’s bank account. We work closely with Ghana’s banks, so this option might be the one for you. Alternatively, if your recipient needs to have the money physically in their hands as soon as possible, you can choose the cash pickup option. This way, your recipient can simply turn up at a designated pickup location with their ID and reference number to receive the funds. t. Remember, your recipient won’t be charged a fee by Remitly, and the transaction will be swift and seamless – or your transfer fees will be refunded.Click here to see the list of our bank partners in Ghana