Accessibility Statement for Remitly Europe Limited (“Remitly Europe”)
Effective Date: June 28, 2025
Last Reviewed: June 28, 2025
Commitment to Accessibility
At Remitly Europe Limited, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards in compliance with the European Accessibility Act (EU Directive 2019/882) (“EAA”).
Our goal is to make our digital products and services—including our website, mobile applications, and online customer interfaces—perceivable, operable, understandable, and robust for all users, including those relying on assistive technologies. This accessibility statement applies to our consumer online money transfer services (“Service”). This statement provides an overview of how the Service meets the relevant accessibility requirements in the EAA.
General description of the Service
We provide a digital cross-border remittance product that is accessible via our mobile app or the web. Our customers are able to set up an account and start sending money via a variety of payment methods to international recipients generally within minutes. Recipients can receive funds in multiple ways using our global disbursement network. Our customers can also track the status of their transactions as they are processed.
How the Service meets accessibility requirements
Remitly Europe is actively working to ensure that its digital offerings conform to the relevant accessibility requirements set out in Annex I of the EAA and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We regularly audit our platforms to assess compliance and address any gaps identified.
Measures to Support Accessibility
To achieve and maintain accessibility, we have implemented the following measures:
Non-Accessible Content
Despite our efforts, some parts of our website and apps may not yet be fully accessible. We are currently working on the following:
A full audit and remediation plan is in progress to address these areas.
Feedback and Contact Information
We welcome your feedback on the accessibility of Remitly Europe’s digital services. If you encounter any accessibility barriers or require information in an alternative format, please contact us:
Dedicated email addresses:
· accessibility@remitly.com for customer questions and concerns related to accessibility.
· complaints@remitly.com for formal customer complaints, including service and transaction issues.
· abuse@remitly.com For reporting fraud, scams, and suspicious activity.
· privacy@remitly.com For privacy- and data protection–related concerns.
Online support:
Customers can submit concerns directly via web form at https://www.remitly.com/ie/en/help/contact
Phone support:
Call +3531800816808.
Other contact points:
· Remitly Europe address (whether in person or by post) at Remitly Europe Limited, Ground Floor, 1 Albert Quay, Ballintemple, Cork, T12 X8N6, Ireland.
· Remitly’s social media channels (Twitter and Facebook)
Enforcement Procedure
If you are not satisfied with our response, you may contact the relevant national enforcement body under the European Accessibility Act:
A list of enforcement bodies by EU Member State is available via the European Commission’s accessibility portal.
The information provided in this statement will be retained for as long as the Service is in operation and will be updated as required to reflect any changes to the Service or relevant standards.
Continuous Improvement
Remitly Europe is committed to continuously improving accessibility and inclusion. We regularly review this statement and our digital services to meet our users' evolving needs and comply with future regulatory updates.
© 2025 Remitly Europe Limited. All rights reserved.
