PRIVACY NOTICE FOR OUR VENDORS, SUPPLIERS AND BUSINESS PARTNERS
Please take the time to read the following information carefully so that you fully understand our views and practices regarding your personal information, how we will use it, who we will share it with and what rights you have in relation to your personal information. We recommend that you download and store this document in a safe place.
This privacy notice (this Notice) applies to business contact information that we process in relation to third parties (current, prospective and former) who supply goods, services and/or software to us. Please ensure that your staff who we may communicate with are aware of this Notice. There are however certain data protection laws that:
This Notice was last updated on November 14, 2023.
In addition to this Notice, we may provide other privacy notices on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information. This Notice supplements those other privacy notices and is not intended to override them.
This Notice is provided in a layered format so you can click through to the specific areas set out below:
Any personal information provided to or gathered by us is controlled by the following entities within the Remitly group:
Remitly Australia Pty Ltd
Governor Phillip Tower Level 61,
1 Farrer Place, Sydney, 2000
Remitly Canada Inc (British Columbia corporation)
250 Howe Street, 20th Floor,
Vancouver, BC V6C 3R
EEA (except Poland)
Remitly Europe Ltd
7th Floor Penrose Two, Penrose Dock
Cork, Ireland T23 Yy09
Remitly NZ Limited
Level 30, Vero Centre
48 Shortland Street
1052 New Zealand
Remitly Poland SP. Z O.O
Ul. Pawia 17
TMF SINGAPORE H PTE LTD.
38 Beach Road, South Beach Tower, #29-11
Remitly DIFC Limited
Level 15 Unit Gd-Gb-00-15-Bc-23, Gate District Gate Building
Dubai International Financial Centre, Dubai,
United Arab Emirates
Remitly UK Ltd
90 Whitfield Street
London W1t 4ez United Kingdom
Remitly Inc (Delaware corporation)
1111 3rd Avenue, Suite 2400
Seattle WA 98101
When we refer to Remitly, we, us or our in this Notice, we are referring to the relevant Remitly entity who you are communicating with.
If you have any issues, queries or complaints regarding our processing of your personal information, please email DPO@remitly.com. Our Data Protection Officers are:
DPO (contact via DPO@remitly.com)
Jessica Hennessy (contact via DPO@remitly.com)
Robson Chia (contact via DPO@remitly.com)
Gabriela Galazka (contact via DPO@remitly.com)
Mariana Paonessa (contact via DPO@remitly.com)
You also have the right to complain to your data protection regulator about our processing of your personal information. We would, however, appreciate the chance to deal with your concerns before you approach your data protection regulator so please contact DPO@remitly.com in the first instance. The contact details for relevant data protection regulators are as follows:
This will depend on where in the EEA you reside: www.edpb.europa.eu/about-edpb/board/members_en
Phone: +65 6377 3131
Phone: 0303 123 1113
This will depend on where in the US you reside: www.usa.gov/state-attorney-general
We may amend this Notice at any time, and whenever we do so we will notify you by posting a revised version on our Site and App. If, however, we plan to make a material change in the way we collect, use, or store your personal information, we will provide prior notice on our website and by email.
If you do not agree with any of this Notice, or any change, please email us at DPO@remitly.com.
Personal information we collect: If you or your staff contact us (by phone, email or otherwise), we will hold the following personal information:
We may also collect information about your staff from social media platforms (for example LinkedIn) including when or if they interact with us on those platforms or access our social media content (the information we may receive is governed by the privacy settings, policies, and/or procedures of the applicable social media platform, and we encourage you and your staff to review them).
Using your personal information for business purposes: We will use all of the above information to:
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email DPO@remitly.com. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Sharing your personal information: We will only share personal information with third parties in the following instances:
Retaining your personal information: If we both decide:
We may transfer your personal information to various jurisdictions to perform our obligations under this Notice and related agreements including (without limitation) countries in which we operate (see section 2). The applicable data protection laws of those jurisdictions may differ from the data protection laws of your country of residence and, in some cases, may not be as protective. Whenever we transfer your personal information outside your country of residence, we will ensure a similar degree of protection is afforded to it as the data protection laws of your country of residence. For example, if you are based in the UK or EEA, your personal information may be transferred to countries that have been deemed to provide an adequate level of protection for personal information by (as applicable) the UK Government or the European Commission. In other instances, we will ensure at least one other lawful safeguard is implemented, which may include the use of specific contracts approved by (as applicable) the UK Government or the European Commission.
Please contact DPO@remitly.com if you want further information on the specific mechanism used by us when transferring your personal information.
In relation to personal information we hold about you, regardless of where you reside, you can:
If you would like to exercise any of these rights, please contact DPO@remitly.com (we may ask you to verify your identity - please cooperate with us in our efforts to verify your identity). Please note that we may need certain personal information to enable us to work with you and/or provide information to you, so changes you make to your preferences, or restrictions you ask us to make on how we use personal information, may affect what information we can provide.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a fee where we are permitted to do so by applicable data protection laws. For example, if you reside in the UK or EEA, we can charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Please also note that sometimes we may not be able to stop using your personal information when you ask us to (for example, where we need to use it because the law requires us to do so or we need to retain the information for regulatory purposes). We will tell you if we are unable to comply with your request, or how your request may impact you, when you contact us.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
You have the right to ask us not to process your personal information for marketing purposes. You can exercise this right simply at any time by carrying out 'unsubscribe' actions which are made available to you (such as clicking on the 'unsubscribe' link in each promotional email we send you). We will honour your choice and refrain from sending you such communications. Please note that if you ask us not to contact you by email at a certain email address, we will retain a copy of that email address on a 'suppression list' in order to comply with your no-contact request. You are free to change your marketing choices at any time.