Naar de hoofdinhoud

Bronnen voor slachtoffers van fraude en zwendel

Onderneem actie en kom meer te weten met de handleiding van Remitly. Ontdek hoe je fraude en zwendel kunt melden en toegang kunt krijgen tot ondersteunende diensten over de hele wereld.

Slachtoffer worden van fraude of zwendel kan erg stressvol zijn, zowel emotioneel als financieel. Het maakt niet uit of het een phishing-e-mail is, een nep-vacature of iemand die zich voordoet als een bedrijf dat je vertrouwt. Als je merkt dat je het doelwit bent geworden, kan dat best overweldigend zijn. Maar vergeet niet: je bent niet alleen. Er zijn manieren waarop je nu kunt handelen om jezelf te beschermen en je beter te voelen.

In deze handleiding lees je hoe je snel kunt handelen en betrouwbare ondersteunende diensten over de hele wereld kunt vinden.
Person checking bank account online

Wat je meteen moet doen

1. Meld het

Meld de zwendel of fraude bij de lokale politie. Voeg details toe zoals telefoonnummers, e-mailadressen, betalingsbewijzen en screenshots. Door het te melden, kunnen de autoriteiten misschien de verantwoordelijken vinden en voorkomen dat anderen slachtoffer worden.

2. Breng je bank of betalingsprovider op de hoogte

Als je geld hebt verzonden of je gegevens hebt gedeeld, neem dan contact op met je bank, creditcardprovider of de betalingsservice die je hebt gebruikt. Vraag hen of ze de transactie kunnen stoppen of terugdraaien. Let ook op je rekening als er iets raars gebeurt.

Als je een app voor het overschrijven van geld hebt gebruikt, neem dan rechtstreeks contact met hen op. Als je geld hebt verzonden met Remitly, laat ons dan weten wat er is gebeurd door het te melden via ons Helpcentrum⁠ (wordt geopend in een nieuw venster).

3. Bescherm je rekeningen en gegevens

Werk je wachtwoorden bij, te beginnen met je accounts voor je bank, e-mail en sociale media. Als het in jouw land kan, stel dan een fraudemelding in op je kredietrapport. Zo moeten kredietverstrekkers eerst je identiteit controleren voordat ze een nieuwe rekening openen. Controleer regelmatig je bank- en creditcardafschriften op ongebruikelijke activiteiten en meld onbekende transacties meteen.
Person making a phone call on mobile

Waar kun je fraude of zwendel melden: lokale bronnen

Becoming a victim of scam or fraud can feel lonely, but you are not alone. There are people available to help. If you want to report what happened, get support, or help stop others from being harmed, here are some resources from different countries that can help you.

Australië

The Australian Competition and Consumer Commission (ACCC) manages Scamwatch. Here, you can report scams, find out how to keep yourself safe, and access help such as financial and emotional counselling. Victims of scams, identity theft, or other cybercrimes such as email compromise can also get recovery support from the Australian Cyber Security Centre (ACSC) or speak with an advisor through their hotline. Free financial counselling is also available through the National Debt Helpline for people affected by financial loss.

Brazilië

Banco Central do Brasil (BCB) – the financial regulator; takes complaints against banks/payment institutions for fraud (unauthorized Pix, phishing, etc.) via its RDR (Registro de Reclamações) system.

Canada

The Canadian Anti-Fraud Centre outlines steps victims can take to report fraud and scams, limit further damage, and protect their identity. It includes guidance on contacting financial institutions and law enforcement, as well as how to document and report the incident.

Chile

The Servicio Nacional del Consumidor (SERNAC) handles consumer complaints and can be reached through its website's complaints section if your scam involved a purchase or service. For online fraud specifically, victims can go to the Policía de Investigaciones (PDI), particularly its Cybercrime Investigation Brigade, and it's also important to file a formal complaint with the Ministerio Público (Public Prosecutor's Office) to open a criminal investigation. Carabineros de Chile is another option, either in person or through its Comisaría Virtual (online portal). If your bank card or account was involved, Chile's Ley de Fraudes (Law 20,009) sets reimbursement timelines for banks (generally up to 10 business days for amounts under 35 UF). For informational purposes only; specific eligibility can depend on individual circumstances, so contacting your bank directly is the best way to understand your situation.

Europese Unie

Victim Support Europe offers emotional support and guidance to victims of crime, including fraud and domestic financial abuse, in participating EU countries. The European Commission also offers country-specific information about victims’ rights and how to access help after a crime.

We’ve also highlighted services from a few EU member states that may be most relevant to our customers.

France

France offers several services for fraud and scam victims. You can report internet-related scams directly through THESEE, get cybersecurity and scam assistance via Cybermalveillance.gouv.fr⁠ (wordt geopend in een nieuw venster), or contact your nearest police station for in-person support.

Germany

The website hilfe-info.de⁠ (wordt geopend in een nieuw venster), managed by the German Federal Ministry of Justice, provides official information for victims of crime, including how to access emotional and legal support. You can find local police advice centers, call the national victim helpline⁠ (wordt geopend in een nieuw venster) for confidential assistance, or report fraud and scams directly to police via Onlinewache portals.

Ireland

Citizens Information⁠ (wordt geopend in een nieuw venster) offers independent support on money, legal, health, and other consumer issues, and can direct people to services like MABS (Money Advice and Budgeting Service)⁠ (wordt geopend in een nieuw venster), which provides confidential financial advice for people in debt or facing financial difficulties. You can also report fraud and access dedicated victim assistance through your local Garda Victim Service Offices.

Italy

Scams and online fraud in Italy can be reported through the Polizia Postale’s online portal⁠ (wordt geopend in een nieuw venster) or to the Guardia di Finanza⁠ (wordt geopend in een nieuw venster). Victims of fraud can also access free support through Rete Dafne Italia, a national victim-assistance network.

Netherlands

Slachtofferhulp Nederland⁠ (wordt geopend in een nieuw venster) provides free emotional and practical support to victims of crime, including fraud. You can report scams and fraud to the national Fraudehelpdesk⁠ (wordt geopend in een nieuw venster), supported by the Ministry of Justice and Security, which directs victims to the appropriate organizations for further assistance. You can also file a police report through the Dutch National Police.

Spain

Spain provides a confidential and free cybersecurity hotline (017) through INCIBE⁠ (wordt geopend in een nieuw venster). You can also file a police report online through the Guardia Civil⁠ (wordt geopend in een nieuw venster). Victims of fraud and other crimes can access free legal, psychological, and social assistance through Spain’s nationwide Victim Support Offices⁠ (wordt geopend in een nieuw venster) (Oficinas de Asistencia a las Víctimas del Delito).

Japan

The National Police Agency (NPA) manages several national hotlines for fraud and scam reporting including #9110 for police consultation and “0120-344-999” to report investment scams to the Japan Securities Dealers Association . You can also report scams anonymously at “0120-924-839.”

New Zealand

Netsafe – NZ's dedicated online-safety/scam helpline. Netsafe is New Zealand's go-to helpline for online safety and scams.

New Zealand Police – report fraud/scams (non-emergency 105; online reporting available).

Financial Markets Authority (FMA) – for investment-scam specific reporting.

Singapore

If you are targeted by a fraud or scam, tell the Singapore Police Force. The Singaporean government provides a dedicated resource for scam victims, including clear steps to protect yourself from further losses and tools to report scams quickly. It also offers community referrals for mental-wellbeing, counselling, and financial assistance for victims.

Verenigde Arabische Emiraten

The Dubai Financial Services Authority (DFSA) gives tips on how to spot and stay away from scams in the UAE and steps you can take to report scams. You can also report cybersecurity incidents or online fraud through the UAE Cybersecurity Council’s official portal.

United Kingdom

Report Fraud is the UK’s main center for fraud and cybercrime. They may connect you with the National Fraud Victim Care Unit, which is a help option that gives you personal support. You can also access advice from the National Cyber Security Centre (NCSC) on how to respond and recover if you’ve been the target of an online scam, identity theft, account compromise or other cyber incident.

Find more UK specific scam resources here: What to Do After Getting Scammed (UK Guide) – Remitly⁠ (wordt geopend in een nieuw venster)

Verenigde Staten

The Federal Trade Commission collects reports about fraud and scams. They partner with over 2,800 law enforcement groups.

AARP Fraud Watch Network Helpline provides fraud and scam victims with action steps, emotional support from trained peers, guidance for concerned families, and referrals to law enforcement and fraud investigators.

Better Business Bureau (BBB) Scam Tracker allows you to report scams so others can be warned. Verified reports are added to a public scam database that helps people spot and avoid similar schemes. BBB may follow up for more details or route certain reports as business complaints when needed. Reports are also shared with law enforcement to help stop scammers.

Not Listed?

If your country is not on this list, first reach out to your local police or cybercrime unit. Be sure to also contact your bank or money provider.

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