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Trust & Safety Center

Erweitern Sie unbeschwert Ihr Wissen zum Thema Onlinesicherheit – willkommen im Trust & Safety Center. Diese umfassende Ressource soll Sie auf dem Laufenden halten und Ihnen mit Expertentipps, Tools und Anleitungen helfen, Betrug zu erkennen, zu melden und sich davor zu schützen. Remitly möchte Sie dabei unterstützen, das zu schützen, was Ihnen am wichtigsten ist.

Was ist ein Scam bzw. Onlinebetrug?

Ein Scam oder Onlinebetrug ist eine Masche, die darauf abzielt, Sie zur Herausgabe von Geld oder persönlichen Informationen zu verleiten. Betrüger versuchen beispielsweise Ihr Vertrauen zu gewinnen, indem sie vorgeben, ein Familienmitglied, ein romantischer Partner, ein Finanzexperte oder ein Beamter zu sein.
Person mit einem Smartphone in der einen und einer Kreditkarte in der anderen Hand.

What is the difference between a scam and fraud?

Fraud is an unauthorized transaction where the customer didn't initiate or approve it and is unaware until after the fact. This includes someone hacking your account and pretending to be you, or getting hold of your card details and using them to shop online (where they don't need the physical card). A scam is an authorized push payment where the customer is deceived into sending money they believe is legitimate like a fake online partner, someone pretending to be your bank, a fake investment or when you're pressured or threatened into paying.

Different types of scams

There are many different types of scams that can happen to anyone at any time. The below are some common scam types you should be aware of. If you believe you've been targeted by a scam involving a payment sent through Remitly, please contact Remitly here⁠ (wird in einem neuen Fenster geöffnet).

  • Was ist ein Scam bzw. Onlinebetrug?

    A scammer poses as a tax authority (e.g. IRS/HMRC), claiming you owe money or are owed a refund, to get you to pay or share financial details.

  • Was ist ein Romance Scam?

    A scammer builds a fake online relationship to gain trust, then asks for money, often for "emergencies" or travel.

  • What is an investment scam?

    This may see a scammer convince you to "invest" in fake opportunities (crypto, real estate, stocks) promising big returns that sound too good to be true.

  • What is an ‘It’s me’ scam?

    The scammer impersonates a friend or family member (often via a spoofed or new number) claiming an urgent problem they need financial support with to pressure quick payment.

  • What is an imposter scam?

    Pretending to be someone you trust (family, employer, or a company) the scammer will try to trick you into sending money.

  • What is an internet purchase scam?

    Scammer tricks you into paying for a product or service that doesn't exist or never arrives.

  • What is an extortion scam?

    In an effort to force you to send them money, a scammer uses threats (emotional, reputational, or physical).

  • What is a job scam?

    The scammer offers a fake job (often overseas) and asks for upfront fees for training, visas, or equipment before you're paid. This can often happen with fake remote work jobs.

  • What is a customer service scam?

    Scammer poses as support staff from a company or bank to get account access or payment.

  • What is a rent scam?

    A scammer asks for a deposit on a rental property before you've seen it, to secure it "fast," then disappears.

How you can protect yourself from scams:

  • Be suspicious of unexpected communications: Scammers frequently use unsolicited emails, text messages, or social media messages claiming to be from loved ones, organizations, or businesses. Double check the email address, or search the contact details and call the company/person directly.

  • Reflect on the payment method: Scammers often demand payment via gift cards, money transfer apps, or cryptocurrency. If you're unsure whether a request is genuine, check the official website of the organisation involved, and use a URL checker⁠ (wird in einem neuen Fenster geöffnet) to ensure you’re not being directed to a fraudulent site.

  • Verify the legitimacy of who you are talking to: Scammers can make telephone numbers look legitimate, manipulate email addresses to appear real, and fake social media accounts. If you’re not sure, find the official website first and source contact information there to start communication.

  • Check your local scam resources: We have collected resources for learning about scams in your country below. Find your country and learn more from your official organizations.

  • Don’t rush, ask for help: Scammers rely on pressure tactics. If something feels off, pause, reflect, and consider consulting a trusted family member or friend before responding or sharing any information.

Report a Scam

If you suspect you may have been scammed through Remitly, our specialized team is standing by to help. Click the button below to get in touch.
Betrug melden
Headset icon.
Submitting a scam report within Remitly does not replace your right, as a customer, to report the incident to outside authorities.

Scam resources around the world

Welche Ressourcen im Zusammenhang mit Betrug stehen mir zur Verfügung?