Remilty, Inc., a Delaware corporation, is serious about protecting your privacy. This Privacy Promise (“Policy”) covers how Remitly collects and uses the personal information you provide on our website and in conjunction with any of the services hosted at www.remitly.com (“Service” and “Website”), including money transfer services accessed by any internet enabled device. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
The Policy was last updated on October 15, 2013.
This Policy explains what personal information we collect about you, with whom we share it, and how you can elect in certain situations to not share information with third parties. “Personal Information” refers to information such as name and email that can be used to identify you individually.
We may amend this Policy at any time, and whenever we do so we will notify you by posting a revised version on the Website. If, however, we plan to make a material change in the way we collect, use or store your personal information, we will provide prior notice on our website, and by email. You will then have the chance to decide whether or not we will use or disclose your information in that new manner, whether though an “opt-out” procedure or by ending your relationship with us. Such changes will become effective, at the earliest, 30 days after the date of the email notifications.
We ask that minors refrain from using our Service or submitting any personal information to us. Minors (those under the age of 18 years) are not eligible to use our Service.
If you have questions or concerns regarding this Policy, you should contact us.
We will collect the following information about you, which may include non-public personal information:
We may also use “cookies” to track your use of the Website. A cookie is a small data file that we may place on your computer to identify you when you return to the Website. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie is not Personal Information but a number that we generate and could not be used to lookup a user's Personal Information without certain of our proprietary software.
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
We collect Personal and Non-Personal information for the following purposes:
We will retain your information for as long as your account is active or as needed to provide you Service. If you wish to cancel your account or request that we no longer use your information to provide you Service contact customer service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not sell or rent the information we collect to third parties for their promotional purposes. Nevertheless, we may share information about you (including nonpublic, personal information) with:
You can access, modify, delete or update your personal information submitted on our Website by logging into your account and changing your preferences.
We employ industry accepted standards in protecting the information you submit to us on our Website. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted through our Website. We also require a username and password from each user who wants to access their information on our Website. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict all types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:
Our Android and Apple mobile applications allow Senders and Recipients to communicate via text messages (“Messaging”). Messaging is intended for use by Remitly customers in conjunction with money transfers. Information within and about these messages is subject to these same privacy guidelines. As such, we will only share that information with third parties for the purpose of processing the messages or when it may be subject to formal legal process, including a valid warrant or solicitation by law enforcement. We might also use the information to investigate compliance with our Service Restrictions, including suspected illegal activity.
You can contact us with any questions or concerns at: Remitly, Inc., 1601 2nd Ave, Suite 700, Seattle, WA 98101
Email: Customer Service
Toll-Free Phone: (877) 526-4216