Frequently Asked Questions
What if I have a transaction on my account that I don't recognize?
At Remitly, we are committed to protecting the security of our customers’ accounts. If you encounter an unauthorized charge from Remitly, please contact us immediately so that we may secure your account and investigate the activity. Consistent with our 100% satisfaction guarantee, we will refund your transaction and any associated fees if we find that an unauthorized person accessed your account without your permission to transfer funds.
To report unauthorized activity:
Email us at:
- Service@remitly.com using the email associated with your Remitly account.
Call us anytime:
- From the USA or Canada: Toll free 1-888-Remitly (1-888-736-4859)
- From the UK: Toll free 0800 0869 992 or +44 800 0869 992 if outside the UK
Our Customer Protection team will review your request and follow-up with you directly should we require any additional information or when we have resolved your issue. Most inquiries are resolved within hours, but it can take between 24-48 hours to fully investigate the reported activity.