Question 1

What's the difference between SWIFT codes and BIC codes?

Accepted Answer

SWIFT and BIC codes are essentially the same. Both identify banks for secure international transactions. While "SWIFT code" is widely used, "BIC" is the official term financial institutions use. Both ensure your money reaches the correct destination safely.

Question 2

Do I need a SWIFT code to send money internationally?

Accepted Answer

Yes, you'll typically need a SWIFT code to send money internationally. The SWIFT code directs your transfer to the correct bank and branch, helping to ensure your funds reach the proper destination securely and without delay. When you use Remitly, you don't need to worry about SWIFT codes, and our network includes a wide range of banks and cash pickup options.

Question 3

Do all bank branches use the same SWIFT code?

Accepted Answer

No, SWIFT codes aren’t the same for all bank branches. Each branch usually has its own unique code to make sure your money gets to the right place. Using the correct SWIFT code for the specific branch you’re sending money to is important.

Question 4

Is it safe to send money online with Remitly?

Accepted Answer

It’s safe to send money online with Remitly and we ensure your money transfers to Kenya are secure, on time, and reliable. If your transfer doesn’t arrive on time, we’ll refund your fees.

Question 5

How much does it cost to send money to Kenya?

Accepted Answer

The cost of sending money to Kenya varies depending on the amount you're sending, the payment method, and the delivery option you choose. At Remitly, we strive to provide competitive exchange rates and low fees.

Question 6

Does Remitly offer discounts for new customers?

Accepted Answer

Yes! We offer discounts for when you send your first money transfer. Eligibility restrictions may apply.  Check out our transfer offers for first-time senders.

Question 7

What are the ways to receive a money transfer?

Accepted Answer

The ways you can receive money include [cash pickup](https://www.remitly.com/us/en/landing/cash-pickup), [mobile money](https://www.remitly.com/us/en/landing/mobile-wallet), [home delivery](https://www.remitly.com/us/en/landing/home-delivery), [debit card deposit](https://www.remitly.com/us/en/landing/debit-card-deposit), or [directly to a bank account](https://www.remitly.com/us/en/landing/bank-deposit), depending on the recipient's location. It's important to let the sender know your preferred method.  Your recipient doesn't need to sign up with Remitly to receive money. However, the sender must [create a Remitly account](https://www.remitly.com/us/en/help/article/sign-up) to send money.

SWIFT code	CITIKENAXXX
SWIFT code (8 chr)	CITIKENA
Bank name	CITIBANK N.A. NAIROBI
Bank address	CITIBANK HOUSE, UPPERHILL ROAD, NAIROBI, NAIROBI, 00100
Branch code	XXX
City	NAIROBI
Country	Kenya

CITIBANK N.A. NAIROBI SWIFT code in Kenya

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What is the SWIFT code for CITIBANK N.A. NAIROBI?

Example SWIFT code format

CITI

KE

NA

XXX

Local branches of CITIBANK N.A. NAIROBI

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