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Frequently Asked Questions about Remitly

Hopefully we can answer your questions. You also might be interested in learning more About Us or our Security.

If you have any additional questions about Remitly, send us a message or call us any time at (888) REMITLY

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The Basics

  1. How long does it take to send money to Mexico?
  2. How long does it take to send money to the Philippines?
  3. How do I know my recipient received their funds?
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Delivery Options

  1. What delivery options do you support in the Philippines?
  2. Which banks can I deposit to in India?
  3. Which banks can I deposit to in Mexico?
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Fees & Rates

  1. What are your fees for sending money to Mexico?
  2. What are your fees for sending money to the Philippines?
  3. What is your current Peso exchange rate?
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Payment Information

  1. What payment methods can I use to send money?
  2. How does sending money from my bank account work?
  3. Why does it take longer to process a transaction if you pay with a Bank Account?
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Canceling or Amending a Transaction

  1. How do I cancel a transaction or get a refund?
  2. How do I get a refund for a cancelled transaction?
  3. How do I make changes to my transaction?

Your Recipient

  1. Will my recipient receive Pesos or US dollars?
  2. How will my recipient know I am sending them money?
  3. What does my recipient need to pick up cash?


  1. Why are cookies required?

Your Account

  1. I forgot or want to change my password - what do I do?
  2. Do you have a referral program?
  3. Why can't I update my personal information?

How-to Videos

  1. Do you have a walkthrough video to guide me through a transaction?