Philippines Philippines

How do I change or cancel my transfer?

To change a transfer

You can make changes to your recipient or delivery method if your transfer is not already complete. Simply contact us and provide your reference number, and we’ll help you with any changes you’d like to make.

Changes will be applied immediately and may cause your transfer to be delayed.

To cancel a transfer

Remitly has made this easy to do when logged in from our website or app:

  1. Locate your transfer receipt by clicking “Transfer history” on Remitly’s website or “Transfer details” in our app.
  2. Go to the bottom of your Remitly receipt, and select "Cancel transfer."
  3. We will ask you to provide a reason for your cancellation. Providing this reason will help us improve our service.
  4. Once your transfer is cancelled we will provide you with a new receipt and send you an email confirming your cancellation and your refund status.