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Frequently Asked Questions

All Questions

How will I know if my recipient received their money transfer?

We’ll let you know by email and/or short text messages service (SMS) as soon as your recipient receives their money transfer.

You’ll receive the following status updates:

  • After you submit your transfer you’ll get a receipt with your reference number
  • After your recipient receives their money transfer and your transaction is complete
  • If your transaction is delayed for any reason
  • If you make any changes to the transaction

  • You can always check Your Account for confirmation:

    1. Sign in
    2. Select the following icon
      hamburger

    3. Select My Account
    4. Select Transactions to view all your status updates.


    Ready to stay connected?

    When you and your recipient use our free mobile app you’ll both receive push notifications every step of the way.

    Download our free app!

  • iPhone
  • Android