Frequently Asked Questions

All Questions

Where are your cash pickup locations in Mexico?

We support cash pick-up at nearly 11,000 locations in Mexico. Your recipient will never pay fees for cash pickup and many locations are open 24 hours a day.

In order to pick-up cash, your recipient must:

  1. Go to a cash pick-up location supported by the option you selected.
  2. Bring a Photo ID, and the Remitly transaction reference number found on your receipt (example: 01234567890).
  3. Let the agent know they have a remittance through Remitly.

See the list below for Remitly's cash pick up locations:


Partner
Schedule
Limit
Accepted IDs
Bancomer Mon-Fri
8:00AM-4:00PM
$500USD/Transaction
$1,000USD/Month
Citizens:
Credencial de Elector
Passport
IMSS ID (Credencial del IMSS)

Foreigners:
Consular ID
Bancoppel Mon-Sun
10:00AM-8:00PM
$30,000MXN/day per sender or recipient Citizens:
Credencial de Elector
Passport
Driver's License

Foreigners:
Passport
Walmart Mon-Sun
9:00AM-11:00PM
$8,000MXN/Transfer on all border cities *update as of September 2017
$16,000MXN/Transfer
$5,000USD/Daily
$10,000USD/Monthly
Citizens:
Credencial de Elector
Passport
Driver's License

Foreigners:
Passport
Bodega Aurrera Mon-Sun
9:00AM-11:00PM
$16,000MXN/Transfer
$5,000USD/Daily
$10,000USD/Monthly
Citizens:
Credencial de Elector
Passport
Driver's License

Foreigners:
Passport
Superama Mon-Sun
9:00AM-11:00PM
$16,000MXN/Transfer
$5,000USD/Daily
$10,000USD/Monthly
Citizens:
Credencial de Elector
Passport
Driver's License

Foreigners:
Passport
Suburbia Mon-Sun
9:00AM-11:00PM
$16,000MXN/Transfer
$5,000USD/Daily
$10,000USD/Monthly
Citizens:
Credencial de Elector
Passport
Driver's License

Foreigners:
Passport
Farmacias Guadalajara Mon-Sun
8:00AM-10:00PM
$15,000MXN/Transfer
$5,000USD/Daily
$10,000USD/Monthly
Citizens:
Credencial de Elector
Passport
Driver's License

Foreigners:
Passport
Bansefi / L@Red de La Gente Mon-Fri
9:00AM-4:30PM
None Citizens:
Credencial de Elector

Foreigners:
Passport
Chedraui Mon-Sun
8:00AM-10:00PM
To pick up at Chedraui, recipient will need to have a Cartera Dinámica withdrawal card. To get the card at any Chedraui, they’ll just need to show a valid passport or ID (Credencial de Elector/EFI) and a photocopy of the same.

Max withdrawal amount is $10,000MXN, except for the city of Morelia, Michoacan, which is $20,000MXN

The transactions can be available for a maximum of 30 days for those who doesn't have a card. Recipient has 30 days to get a card before transaction gets cancelled
Citizens:
Credencial de Elector (original and photocopy)

Foreigners:
Passport (original and photocopy)
Elektra Elektra:
Mon-Sun
9:00AM-9:00PM

Banco Azteca:
Mon-Sun
8:00AM-8:00PM
All States:
$60,000MXN/Day
$120,000MXN/Month
$600,000MXN/year

State of Sinaloa:
$50,000MXN/Transaction
$80,000MXN/Day
$90,000MXN/Month
$120,000MXN/Year
Citizens:
Credencial de Elector
Passport

Foreigners:
Passport
Pagos Intermex Mon-Fri
8:00AM-5:00PM

Saturday
10:00AM-2:30PM
$1,500USD/Transaction
$15,000USD/Month
Citizens:
Credencial de Elector
Passport
Consular ID

Foreigners:
Passport
Consular ID
Scotiabank Mon-Fri
9:00AM-5:00PM
$3,000USD/20 Days Citizens:
Credencial de Elector
Passport

Foreigners:
Passport
Telecomm Telegrafos Mon-Fri
8:00AM-3:00PM

Saturday
9:00AM-1:00PM
To enroll the recipient to the bank database, the recipient needs to provide a proof of address and a valid ID Citizens:
Credencial de Elector
Passport
Cadre Identification Card
Military ID

Foreigners:
Visa
Consular ID
Waldos Mon-Sun
7:00AM-10:00PM
$10,000MXN/Transaction
$50,000MXN/Day
$100,000MXN/Month
Citizens:
Credencial de Elector
Passport
Consular ID
Professional License ID

Foreigners:
Passport
Famsa Mon-Sun
9:00AM-9:00CT
The following limits apply to Recipients:
$2,899USD/Transaction
$2,899USD/Day
$2,899USD/Month
Citizens:
Credencial de Elector
Passport
Cartilla Militar

Foreigners:
Passport
Soriana Mon-Sun
8:00AM-10:00PM CT
$1,500USD/Transaction Citizens:
Credencial de Elector
Passport
Cartilla Militar

Foreigners:
Passport
Banorte Mon-Sun
9:00AM-5:00PM CT
$1,500USD/Transaction
$37,000 MXN/Day
$10,000 USD/Month
Citizens:
Credencial de Elector
Passport
Driver License
Matricula Consular

Foreigners:
Passport
Caja Popular Mon-Sun
9:00AM-9:00PM CT
$4,990 MXN/Daily Limit
$10,000 MXN/Month
Citizens:
Credencial de Elector

Foreigners:
Passport
Farmacias Isseg Mon-Sun
9:00AM-9:00PM CT
$1,500 USD/Transaction
$2,000 USD/Day
$10,000 USD/Month
Citizens:
Credencial de Elector
Passport
Driver License
Matricula Consular

Foreigners:
Passport

*All times above are Pacific Time and do not account for holidays.