Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally.
As a Passbook digital banking operations manager you will lead our customer support operations. You will deliver a premium and compelling experience to our customers by enabling team managers to provide best-in-class associate behavioral development, creatively optimizing our helpfulness and resolution rates focusing on voice of the customer, working with product teams for continuous improvement of policies and procedures that will create delightful experiences, and driving cross-functional collaboration to meet our service promises and established service levels.
You are responsible for driving operational excellence — positioning customer service as a strategic differentiator of our products. Your work is key to achieve our mission, specifically ensuring our operations and culture scale.
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