Frequently Asked Questions

All Questions

Will I need to provide documents to send money?

In most cases we will use information that you provide to verify your identity electronically, and you don’t need to send us any documents. If we are unable to verify your identity electronically, we may ask you for documents to help us confirm your identity or address. If we ask you for documentation, the following is a list of documents we accept in order to verify your identity or address.

Documents used to verify your identity:

  • Passport
  • Drivers License
  • State ID
  • US Visa
  • Immigration ID
  • US Military ID
  • US School ID

Documents used to verify your address:

  • Drivers License
  • State ID
  • Ship ID
  • Paystub
  • Bank Statement
  • Utility Bill
  • Official Piece of Mail

Kindly send high quality images of valid, unexpired documents