Philippines Philippines

Will I need to provide documents to send money?

In most cases we will use information that you provide to verify your identity electronically, and you don’t need to send us any documents. If we are unable to verify your identity electronically, we may ask you for documents to help us confirm your identity and address. If we ask you for documentation, the following is a list of documents we accept in order to verify your identity or address.

Documents used to verify your identity - please note that we require two documents (one document from each of the categories below):

1st Category – Personal Identification:

  • A current Australian driver’s licence or permit
  • An Australian passport
  • A current foreign/United Nations-issued passport
  • A current Australian proof of age card
  • A current national identity card
  • An Australian birth certificate
  • An Australian citizenship certificate
  • A citizenship certificate issued by a foreign government (if not in English, accompanied by an English translation prepared by an accredited translator)

2nd Category - Address verification:

  • A current Australian driver’s licence or permit
  • A utility bill, for example electricity, gas, water or phone (issued within the past 3 months)
  • A Bank Statement, cannot be dated older than 90 days (screenshots of online bank statement are not accepted).
  • A notice of council rates (issued within the past 3 months)
  • A notice of tax assessment by the Australian Taxation Office (issued within the past 12 months)
  • A Centrelink statement recording a financial benefit paid to you (issued within the past 12 months)
*Kindly send high quality images of valid, unexpired documents