To create your Remitly account:
You’re all set! We’ll send you updates on the status of your transfer and confirm when the funds are delivered.
When you transfer money with Remitly, you will be prompted to select a delivery option. The options available to you are based on where your recipient is located.
Delivery options may include:
Select a country to view our bank and cash pick up partners.
To check the status of your transfers on Remitly.com, sign in to your account and select Transaction history. A list of all your in progress and delivered transactions is available.
Or, open the Remitly app on your mobile or tablet device. When you are logged in to the app, you are automatically taken to your Transfers so that you can easily view their status.
To help you track the status of your transfer, we will always send you status updates when your transfer is initiated and when it is completed. After your transfer is completed, both you and your recipient will receive a notification that the money has arrived.
You may also receive transfer status notifications from us if any of the following occur:
We are committed to providing you with low fees and great exchange rates every single day.
Depending on where you are sending money, we may be able to offer you an Economy or Express delivery option. Typically, Express delivery will get your funds transferred faster for a slightly higher fee, while our Economy option will offer lower fees and a slightly larger delivery window.
If you are a new customer, you may be eligible for limited-time promotional rates and fees. To view the exchange rates, transfer fees, and available currencies for your transaction, select the country you’d like to send money to.
If you are an existing customer, open the Remitly app on your mobile or tablet device. If a promotion is available, the details will appear in a green banner at the top of the page.
You can make changes to your password, address, phone number and email address through our website or app.
To make changes to your account information:
If you’ve chosen cash pick up or home delivery for your transfer and the status of your transfer is pending delivery or available for pick up, you’re able to make the following changes to the transfer on Remitly.com or in the Remitly app:
Follow these steps to update recipient information for your transfer:
The updated transfer will appear in Your transfers. If we were not able to process the changes, a message will appear at the top of the edited transfer.
For all other types of changes, please give us a call. Please note all changes will be applied immediately and may cause your transfer to be delayed.
You are able to cancel most transfers, as long as the recipient has not received the funds.
To cancel a transfer, follow these steps:
If you cancel your transfer on the same day that you’ve sent funds, it’s likely that you will be refunded within 24 hours. For cancellations made the next day and beyond, refund timelines may vary depending on how far along your transaction is in the transfer process.
If your transfer is currently being reviewed by one of our partners, we may not be able to process your cancellation immediately. In these instances, cancellations could take up to 10 business days to complete.
If you’d like to update your recipient’s information for a transfer that is in progress, refer to these steps.
To make updates to recipients you’ve saved in your Remitly account or to delete a recipient from your list:
To add a new recipient:
We work hard to protect your information and to ensure your peace of mind, and have a robust security system to keep you safe around the clock.
If you encounter an unauthorized charge from Remitly, please contact us immediately so that we may secure your account and investigate the activity.
Our Remitly Rewards program rewards you and every friend you refer who signs up and sends money with Remitly for the first time. The best part is there’s no limit to how many new customers you can refer.
To start earning Remitly Rewards:
To redeem rewards you’ve earned, simply log in to your Remitly account and send money back home. We automatically apply your rewards to your next transaction. You’ll see the rewards details in a green banner at the top of the send page and it will be noted as a Rewards Bonus on the confirmation page.
As a licensed money services business, Remitly and its banking partners are required to comply with government-mandated verification requirements, which include validating customers' personal information.
For your safety and convenience we will use information that you provide to verify your identity electronically. However, in some cases we may ask for additional documentation, such as your ID, a bank statement, or official piece of mail.
In some cases we may ask about the nature of your remittance. This information gives us a better understanding of who you are sending money to and your reason for using Remitly. This understanding not only allows us to meet our regulatory obligations, but also, more importantly allows us to continually improve our service to you.